İŞLETMELERDEKİ ISO 9001 UYGULAMALARININ 'İŞGÖRENİ GÜÇLENDİRME ÜZERİNDEKİ ETKİLERİNİ' BELİRLEMEYE YÖNELİK BİR ARAŞTIRMA

Variations, which appear in interior and exterior environmental conditions, have obliged management understanding in companies to be transformed from being traditional to contemporary. Employee empowerment is one of the basic elements of contemporary management understanding. In this study, the effects of applications of ISO 9001 Quality Management System called as the first step of transition to Total Quality Management on employee empowerment have been investigated. With regard to this subject, a research done in the thirty-seven private manufacturing companies, which participated among the five hundred enormous industrial companies in Turkey in 2000, has been mentioned. As a result of this research, it has been determined some findings indicating that applications of ISO 9001 Quality Management System causes some empowering effects for employees working in companies. Taking these findings into consideration, some proposals that are related to some inadequacies regarding employee empowerment have been presented.

Anahtar Kelimeler:

ISO 9001, işgöreni güçlendirme

PDF

___

[1] KAVRAKOĞLU, İ., Toplam Kalite Yönetimi, 2.Baskı, Kal Der Ya., No.2, İstanbul, 1994, s.9.
[2] ÖZVEREN, M., Toplam Kalite Yönetimi - Temel Kavramlar ve Uygulamalar, 2.Baskı, Alfa Yayınevi, No.349, İstanbul, 2000, s. 1.
[3] KOÇEL, T., İşletme Yöneticiliği, 6.Baskı, Beta Yayınevi., İstanbul, 1998, ss.271,300,302.
[4] PRYBUTO, V.R.; KAPPELMAN, L.A., "Early Empowerment Creates Productive Outcomes During An Organizational Transformation", Work Study, Vol. 44, No: 7, 1995, s.16.
[5] HONOLD, L., "A review of the literature on Empowerment", Empowerment in Organizations, Vol.5, No: 4, 1997, s.202.
[6] SIMITH, A.C.; MOULY, V.S., Empowerment in Organizations, Vol.5, No: 4, 1998, s.70.
[7] BEACH, A.J., "Empowerment To The People: Creating An Atmosphere For Growth", Empowerment in Organizations, Vol.4, No: 1, 1996, s.29.
[8] CUNNINGHAM, J; HYMAN,J., "The Poverty Of Empowerment? A critical Case Study", Personnel Review, Vol.28, No: 3, 1999, s.193.
[9] PEARSON, C.A.L.; CHATTERJEE, S.R., "Implementing Empowerment Through Subunit Clusters: A Western Australian Case Study", Empowerment in Organizations, Vol.4, No: 3, 1996, s.17.
[10] JUHL, H.J; KRISTENSEN, K.; DAHLGAARD, J.J.; KANJI, G.K., "Empowerment and Organizational Structure", Total Quality Management, Vol.8, No: 1, 1997, s.103.
[11] ATAMAN, G., İşletme Yönetimi, Türkmen Kitabevi, İstanbul, 2001, ss.347,302.
[12] WILKINSON, A., "Empowerment: Theory and Practice", Personnel Review, Vol.27, No: 1, 1998,s.40.
[13] NYKODYM, N.; SINONETTI, J.L.; NIELSEN W.R.; WELLING, B., "Employee Empowerment", Empowerment in Organizations, Vol.2, No: 3, 1994, s.49.
[14] CEYLAN, A., "Çalışanların Güçlendirilme Algıları Üzerine Tuzla Bölgesindeki Ticari Bankalarda Bir Araştırma", Öneri, C.5, S: 17, Ocak 2002, ss.113-120.
[15] BORN, L.; MOLLEMAN, E., "Empowerment and Rewards: a case study", Empowerment in Organizations, Vol.4, No: 3, 1996, s.30.
[16] KING, A.S.; EHRHARD, B.J., "Empowering The Workplace: A Commitment Cohesion Exercise", Empowerment in Organizations, Vol.5, No: 3, 1997, s.139.
[17] ROTH, W.F., "Going All The Way With Empowerment", The TQM Magazine, Vol.9, No: 1, 1997, s.42.
[18] GÜMÜŞ, M., "Çalışanların Yetkilendirilmesi ve İşletmelerde Yetkilendirmeye Geçiş Süreci", Uludağ Ün. Sos. Bil. Ens. Yayınlanmamış Doktora Tezi, Bursa, 2000, ss.126,35.
[19] RODRIGUES, C.A., "Employee Participation and Empowerment Programs-Problems of Definition and Implementation", Empowerment in Organizations, Vol.2, No: 2, 1994, s.30.
[20] STERN, L.B.; TSENG, D.P., "US. Business Schools Reaction to The Total Quality Management Movement", Journal of Education for Business, Vol.69, No: 1, 1993, s.44.
[21] ARIKBAY, C.; HAMEŞOĞLU, S., ISO 9001: 2000 Kalite Yönetim Sistemleri: Gereklilikler-Eğitim Notları, MPM, Balıkesir, 2001, s.3.
[22] BOZKURT, R.; ODAMAN, A., ISO 9000 Kalite Güvence Sistemleri, MPM, No: 549, Ankara, 2000, s.13.
[23] PEŞKİRCİOĞLU, N., "Toplam Kalite Yönetimi Sistemi ve ISO 9000 Standartları", Verimlilik Dergisi, MPM, C.23, S: 1, 1994, s.110.
[24] ISO 9000:2000 Revizyonu Bilgilendirme Toplantısı Raporu, TSE Ankara Kalite Müdürlüğü, Ankara, 2001, s.2.
[25] TS EN ISO 9001:2000- Kalite Yönetim Sistemleri- Şartlar, TSE, Ankara, 2001, s.1.
[26] KAVRAKOĞLU, İ.; BALKIR, M., ISO 9000 Deneyimi: Türkiye, Belçika, İsrail, Kal Der., No: 11, İstanbul, 1996, s.7.
[27] YAYLA, N., "20. Yüzyılda Kalite Kavram ve Sistemlerinin Evrimi", Önce Kalite, Kal Der, Ağustos-Eylül, 1998, s.34.
[28] TS-ISO 9001:1994 Kalite Sistemleri- Tasarım, Geliştirme, Üretim, Tesis ve Serviste Kalite Güvencesi Modeli, TSE, Ankara, 1994.
[29] TS EN ISO 9004:2000 Kalite Yönetim Sistemleri Performans İyileştirmeleri İçin Kılavuz, TSE, 2001, Ankara.
[30] MANNING, G.; CURTIS, K.; MC MILLEN, S., Building Community: The Human Side Of Work, Thomson Executive Press, Cincinnati, Ohio, 1995, s.353.
[31] DONNELLY, J.; GIBSON, J.; IVANCEVICH, J., Fundamentals of Management, Irwın/Mc Grew-Hill, Boston, 1998, s.197.