COVID-19 SÜRECİNDE MOBİL SAĞLIK UYGULAMALARI: HES UYGULAMASINA YÖNELİK KRİTİK BAŞARI FAKTÖRLERİ ANALİZİ

Bu çalışmada Sağlık Bakanlığı’nın Covid-19 salgınıyla mücadele kapsamında geliştirmiş olduğu “Hayat Eve Sığar (HES)” uygulamasının başarılı bir şekilde kullanılabilmesi ve yürütülebilmesi için gerekli kritik başarı faktörlerinin ortaya konulması amaçlanmıştır. Bu kapsamda toplam 20 kişi ile odak grup görüşmeleri gerçekleştirilmiştir. Bir araştırmacı İstanbul’da 5 sağlık çalışanı ve HES uygulamasını günlük hayatında kullanan 5 kişi ile odak grup görüşmesi yapmıştır. Diğer bir araştırmacı ise Ardahan’da yine 5 sağlık çalışanı ve HES uygulamasını günlük hayatında kullanan 5 kişi ile ayrı bir odak grup görüşmesi yapmıştır. Her bir odak grup görüşmesi ortalama 45 dakika sürmüştür. Yapılan odak grup görüşmeleri sonucunda elde edilen veriler çözümlenerek analiz edilmiştir. Analiz sonucunda HES uygulamasının başarılı bir şekilde kullanılabilmesi ve yürütülebilmesi için gerekli olabilecek toplam 7 kritik başarı faktörü belirlenmiştir. Bu faktörler konum bazlı etkin uyarı sistemi, bulaşı önleyici mekanizma, etkin bilgilendirme sistemi, yeni hizmetler ve kullanım deneyimi, hız, etkin ihbar yönetim sistemi ve kod güvenliğinden oluşmaktadır.

Anahtar Kelimeler:

Covid-19, Mobil Sağlık Uygulamaları, Hayat Eve Sığar (HES)

MOBILE HEALTH APPLICATIONS IN COVID-19 PROCESS: CRITICAL SUCCESS FACTORS ANALYSIS FOR HES APPLICATION

In this study, it is aimed to reveal the essential critical success factors fort he successful use and execution of the “Hayat Eve Sığar (HES)” application developed by the Ministry of Health within the scope of combating the Covid-19 pandemic. In this context, focus group interviews were held with a total of 20 people. A researcher held a focus group meeting with 5 healthcare workers and 5 people who use the HES application in their daily life in Istanbul. Another researcher held a separate focus group meeting in Ardahan with 5 healthcare workers and 5 people who use the HES application in their daily life. Each focus group meeting took an average of 45 minutes. The data obtained as a result of the focus groups were analyzed. As a result of analysis, 7 critical success factors that may be required for the successful use and execution of the HES application were determined. These factors consist of location-based effective warning system, anti-infection mechanism, effective information system, new services and usage experience, speed, effective denouncement management system and code security.

Keywords:

Covid-19, Mobile Health Applications, Hayat Eve Sıgar (HES),

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