___

• Andon, P., Baxter, J. ve Bradley, G. (2001) "Calculating the economic va- lue of customers to an organisation" Australian Accounting Review 11;1 (2001): 62-72.
• Andon, Paul. ve Baxter, Jane. (2011). "Introducing and contextualising customer lifetime valuation: a management accounting teaching resource" Accounting Education: An International Journal. 20;1 February (2011): 39-61.
• Armstrong, Gary ve Kotler, Philip (2015) Marketing An Introduction. 20.ed. Global [y.y.] : Edition Pearson Education.
• Avis, Jo (2009). Paper P2 Performance Management CIMA Official Learning System [y.y.] : CIMA Publishing Elsevier.
• Berger, P.D. ve Nasr, N.I. (1998). "Customer lifetime value: marketing mo- dels and applications" Journal of Interactice Marketing. 12 Winter (1998): 17-30.
• Berry, Michael J.A. ve Linoff, Gordon S. (2004) Data mining techniques for marketing, sales, and customer relationship management. 2.ed. [y.y.] : Wiley Publishing.
• Blattberg, R.C. ve Deighton, J. (1996) "Manage marketing by the customer equity test" Harvard Business Review. July-August (1996): 136-144.
• Blocher, Edward J. ve ötekiler (2008) Cost Management: A Strategic Emphasis. 4.ed. [y.y.] : McGraw-Hill International Edition McGraw-Hill/ Irwin.
• Boyd, Ken (2013). Cost Accounting For Dummies, New Jersey: John Wiley&Sons.
• BPP. (2014) Paper 5 Performance Measurement Study Text for exam up to June 2015, 7.ed. London : June BPP Learning Media.
• CIMA Performance Pillar. (2011) P2-Performance Measurement Thursday 1 September 22.04.2015 tarihinde http://www.cimaglobal.com/Documents/ Student%20docs/2010%20syllabus%20docs/P2/P2_Sept11_exampaper.pdf adresinden erişildi.
• CIMA Post Exam Guide. (2011) P2-Performance Measurement Septem- ber 2011 Exam 22.04.2015 tarihinde http://www.cimaglobal.com/Documents/ Student%20docs/2010%20syllabus%20docs/P2/peg_sept11_p2.pdf adresin- den erişildi.
• Dwyer, R.F. (1997). "Customer lifetime valuation to support marketing decision making" Journal of Direct Marketing. 11;4 (1997): 6-13.
• Foster, George ve Gupta, Mahendra. (1994). "Marketing, cost manage- ment and management accounting" Journal of Management Accounting Research Fall (1994): 43-76.
• Gitman, L.J. (2000). Principles of Managerial Finance, 9.ed. Singapore : Pearson Education, Inc.
• Grolier. (1976). The New Grolıer Webster Internatıonal Dıctıonary of the English Language Encyclopedic Edition : Volume I, New York: Grolier Incorporated.
• Guilding, Chris ve McManus, Lisa. (2002). "The incidence, perceived me- rit and antecedents of customer accounting: an exploratory note" Accounting, Organizations and Society. 27 (2002): 45-59.
• Helgesen, Øyvind (2007). "Customer accounting and customer profitabi- lity analysis for the order handling ındustry - a managerial accounting appro- ach" Industrial Marketing Management. 36 (2007): 757-769.
• Horngren, Charles T., ve ötekiler (2009) Cost Accounting A Managerial Emphasis 13.ed. [y.y.] : Pearson International Edition Pearson Education.
• IMA. (2010). Customer Profitability Management, Statements on ma- nagement accounting, Business performance management. 21.02.2015 tari- hinde http://www.imanet.org/docs/default-source/thought_leadership/mana- gement_control_systems/customer_profitability_management.pdf?sfvrsn=2 adresinden erişildi.
• Jain, Dipak ve Singh, Siddhartha. (2002). "Customer lifetime value re- search in marketing: a review and future directions" Journal of Interactive Marketing. 16; 2 Spring (2002): 34-46.
• Lind, Johny ve Strömsten, Torkel. (2006). "When do firms use different types of customer accounting?" Journal of Business Research. 59 (2006): 1257-1266.
• McManus, L., ve Guilding, C. (2008). "Exploring the potential of cus- tomer accounting: a synthesis of the accounting and marketing literatures". Journal of Marketing Management, 24(7-8), 771-795.
• McManus, Lisa (2007). "The construction of a segmental customer profi- tability analysis" The Journal of Applied Management Accounting Rese- arch. 5; 2 (2007): 59-74.
• Pfeifer, P.E., Haskins, M.E. ve Conroy, R.M. (2005) "Customer lifetime value, customer profitability, and the treatment of acquisition spending" Jour- nal of Managerial XVII N;1 Spring (2005): 11-25.
• Ryals, L. (2008). Managing customers profitably. England: John Wi- ley&Sons.
• Schmittlein, D.C. ve Peterson, R.A. (1994). "Customer base analysis: an industrial purchase process application" Marketing Science. 13(1994): 41- 67.
• Singh, Siddhartha ve Jain, Dipak. (2013). "Measuring customer lifetime value: models and analysis" INSEAD Faculty&Research Working Paper. Working paper no: 2013/27/MKT_21.02.2015 tarihinde http://www.insead. edu/facultyresearch/research/doc.cfm?did=51835 adresinden erişildi.
• Smith, Malcolm ve Dikolli, Shane. (1995). "Customer profitability analy- sis: an activity-based costing approach" Managerial Auditing Journal 10;7 (1995): 3-7.
• Van Raaij, Erik M. (2005). "The strategic value of customer profitability analysis" Marketing Intelligence and Planning. 23;4 (2005): 372-381.
• Weir, Kenneth (2008). "Examining the theoretical ınfluences of customer valuation metrics" Journal of Marketing Management. 24; 7-8 (2008): 797- 824.