Performance Measurement in Cargo Distribution Center A Case Study

Cargo transportation is a key element for an effective and properly functioning logistics chain. Due to the role it plays in overall logistics chain performance, it is important for cargo firms to be at their peak level in terms of provided service quality and implementation. Continuous performance evaluation is critical for diagnosing and preventing any problems that might disrupt the firms’ ability to keep providing their services and further prevent customer dissatisfaction. Therefore, the aim of this paper is identifying the problems that cause the performance of Company X’s distribution center located in City A to stay below desired levels, which consequently lead to customer dissatisfaction, and to offer a feasible solution for the identified problems. In order to identify underlying problems, performances of two distribution centers located in different cities are compared and improvements for worker performance, workload distribution, and processes are suggested.

Keywords:

Cargo Transportation, Service Quality Distribution Center, Performance Measurement,

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