Use of Two Screens at Academic Library Reference Desk for Improved Information Services

This article describes the positive interaction achieved with the use of two screens by the librarian and the user in an academic library reference service. Besides the ergonomic benefits provided for both the librarian and the user, the advantages of the system will be shown in terms of information transmission. This will involve an explanation of how the librarian’s screen display is shared with the user and simultaneously allows the librarian to present additional information and announcements.

Keywords:

reference desk, face to face services, user satisfaction, dual monitor library phobia,

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