Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan

Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan

The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average.
International Review of Management and Marketing-Cover
  • Başlangıç: 2011
  • Yayıncı: İlhan ÖZTÜRK
Sayıdaki Diğer Makaleler

Providing a Professional Ethics Model for Improving Public Accountability in the Iranian Governmental Organizations

Rasool Sarihi SFESTANİ, Mehraban Hadi PEYKANİ

Effect of Characteristics and Entrepreneurial Orientation towards Entrepreneurship Competence and Crafts and Arts SMEs Business Performance in Makassar

St Aisyah, Chalid Imran Musa, Anwar Ramli

The Relationship between Manager’s Strategic Intelligence and Organization Development in Governmental Agencies in Iran (Case Study: Office of Cooperatives Labor and Social Welfare)

Fahime BAEİ, Masoud AHMADİ, Neda Sharifi Asadi MALAFEH, Abbasali BAEE

Expressions Creating Confusion among Elements of Promotion Mix: Sales Promotion

Dinmukhamed Kelesbayev, Kuatbek Kalykulov, Yermek Yertayev, Altynay Turlybekova, Akhmet Kamalov

The Moderating Effect of Government Support between Gender Egalitarianism, Assertiveness, Future Orientation, and Female Leadership Effectiveness: Empirical Study of Public Universities in Saudi Arabia

Rajeh Hamad ALAJMİ, Fais Bin AHMAD, Ali Ali AL-ANSİ, Abdullahi Hassan GORONDUTSE

The Effects of R&D Researchers' Quality Management System Application on their Work Performance in Korea

Seung-Hwan Jang

Banks Performance and Impact of Market Orientation Strategy: Do Employee Satisfaction and Customer Loyalty Augment this Relationship?

Hamada Fawzy Thabet Abuzid, Muzaffar Abbas

Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan

Mahdi REZAPOUR, Mehraban Hadi PEYKANİ

Small and Medium Enterprises’ Risk Modelling

Shahryar Sorooshian, Nursofea Iman Ahmad Suffian

The Relationship between Transformational Leadership and Employees’ Creativity in the Jordanian Banking Sector

Taghrid S. SUİFAN, Marwa AL-JANİNİ