Şenol Yaprak, Ender T. Helvacıoğlu

PERCEPTIONS OF THE PSYHOLOGICAL CONTRACT IN WORKING LIFE AND AN APPLICATION IN THE SERVICE SECTOR

Unlike employment agreement, psychological contract comprises not only both sides of the covenant in an employment relation but also involves the promises and obligations being dependent on all types of perceived spoken messages, attitudes, and behaviours between the parties. As the individuals in various ways can form this perception, the results during the process and the reflections to the working life may display differences. The purpose of this study is to investigate the impacts of the psychological contract on the relationship between employee and employers. It is also within the scope of this study to evaluate the effects of the demographic characteristics such as gender, age, marital status, academic background, job tenure on psychological contract. In this study, firstly, the term “psychological contract” is examined, then employees’ ideas related to psychological contract are tried to be identified in health facilities and retailing sector in which flexible working is intensely implemented. The analyses of data collected from the questionnaires have revealed the employees’ opinions about the issues within the context of psychological contract. When the results of this study are assessed, it is concluded that demographic characteristics stated by the participants did not show any significant variation in the perception of both organizational and employees’ commitments.

Keywords:

Pschological Contract Service Sector, Contract Commitment.,

PDF

___

Allen, Monica. R. (2009), The Affect Of Organizational Change By Type And Frequency On Employee Psychological Contracts. (PhD Dissertation) Capella
University, Minneapolis. Beytur, M. (2008), Dış Kaynaklardan Yararlanmanın Başarısında Temel
Kavramlar ve Türk Telekom A.Ş. Bayilik Sistemi Üzerine Bir Çalışma. (Unprinted PhD Dissertation). Gebze High Technology Institute. Büyüköztürk, Şener. (2010). Sosyal Bilimler için Veri Analizi El Kitabı, Ankara: Pegem Akademi.
Bottoff, Laura M. (2011), Work Attribute Importance And Loyalty Intention:
Millennial Generation Psychological Contract. (M.A. Thesis). Claremont McKenna College, Claremont. Cihangiroğlu, Necmettin ve Şahin, Bayram (2010), Organizasyonlarda Önemli
Bir Fenomen: Psikolojik Sözleşme, Zonguldak Karaelmas Üniversitesi Sosyal Bilimler Dergisi, 6:11, pp.1-16
Chang, Cheng-Ping & Hsu, Po-Chiun (2009), “The Psychological Contract Of
The Temporary Employee In The Public Sector In Taiwan”, Social Behavior And Personality Proquest Psychology Journals, 37, pp.721-728. Çakmak, Ahmet, F., Ofluoğlu, Gökhan ve Büyükyılmaz, Ozan (2012). “İnsan
Kaynakları Yöneticisinin Karşı Karşıya Olduğu Yeni Psiko-sosyal Riskler: Psikolojik Sözleşmenin İhlali, Yaşlanan İş gücü, İş-Özel Yaşam Dengesizliği Ve Mobbing (Psikolojik Taciz)”, Kamu-İş Dergisi, 12:3, pp.53-78. Demiral, Özge. (2008). Örgütsel Bağlılığın Sağlanmasında Personel Güçlendirme ve Psikolojik Sözleşmenin Etkisine İlişkin Bir Araştırma. (Unprinted Master's
Thesis). Nigde Universty, Niğde. Gakoviç, Anika. & Tetrick, Lois E. (2003), “Perceived Organizational Support
And Work status: A Comparison Of The Employment Relationships Of Part-time And Full-time Employees Attending University Classes”, Journal Of Organizational Behavior, 24, pp.649-666. Godkin, Lynn., Valentine, Sean. & St. Pierre, Jacqueline. (2002), “A Multilevel
Appraisal And Conceptualization of Company Downsizing”, Employee Responsibilities And Rights Journal”, 14: 2/3, pp.57-68. Grant, David. (1999), “HRM, Rhetoric And The Psychological Contract: A Case
Of Easier Said Than Done”, The International Journal Of Human Resource Management, 10: 2, pp.327-350. Guest, David E. (1998), “Is The Pschological Contract Worth Taking Seriously?,
Journal Of Organizational Behavior”, 19, pp.649-664. İpek, Selçuk. (2010), “Vergilemede Yükümlü Motivasyonu”, 1. Bilanço Dergisi, , pp.85-88.
Katrinli, Alev, Atabay, Gülem, Günay, Gonca, Çangarlı Güneri, Burcu. (2009).
“Lider Üye Arasındaki Etkileşimin Psikolojik Sözleşme İhlali İle Örgütsel Vatandaşlık İlişkisi Üzerindeki Düzenleyici Rolü”, 17. Ulusal Yönetim Ve Organizasyon Kongresi, 21-23 Mayıs 2009, Eskişehir, pp.376-378.
Knights, Janica Anna. & Kennedy, Barbara Jean. (2005), “Psychological
Contract Violation: Impacts On Job Satisfaction And Organizational Commitment Among Australian Senior Public Servants”, Applied H.R.M. Research, 10:2, pp. 58. Mimaroğlu, Hande. (2008). “Psikolojik Sözleşmenin Personelin Tutum Ve Davranışlarına Etkileri: Tıbbi Satış Temsilcileri Üzerinde Bir Araştırma”
(Unprinted PhD Dissertation). Cukurova University, Adana. Özgen Mimaroğlu, Hande (2010), “Psikolojik Sözleşme ve Boyutlarının Güven
Üzerindeki Etkileri: Sivas İli Kamu Sağlık Personeli Üzerinde Bir Araştırma”, 18. Ulusal Yönetim Ve Organizasyon Kongresi, 20-22 Mayıs 2010, Adana, pp.747
Raja, Usman., Johns, Gary. & Ntaliani, Filotheos. (2004), “The Impact of
Personality on Psychological Contracts”, Academy of Management Journal, 47:3, pp.350-367
Restubog, Simon. Lloyd D., Zagenczyk, Thomas J., Bordia, Prashant, Bordia, Sarbari, Chapman, Georgia, J. (2012), “If You Wrong Us, Shall We Not
Revenge? Moderating Roles of Self-Control and Perceived Aggressive Work Culture in Predicting Responses to Psychological Contract”, Breach Journal of Management Published Online, pp.1-24. Rousseau, Denise M., & Tijoriwala, Snehal, A. (1998). “Assessing psychological contracts: Issues, alternatives and measures”, Journal of Organizational Behavior. 19, pp.679-695.
Sayli, Halil. (2002). “Örgütsel Değişimde Psikolojik Sözleşme İhlalleri ve Bir
Uygulama Örneği” (Unprinted PhD Dissertation). Afyon Kocatepe University, Afyon. Seçkin, Zeliha.(2011), Psikolojik Sözleşme, Örgüt Psikolojisi,(Editör: Aykut
Bedük), Atlas Akademi, Konya, s.1-27
Sharpe, Annette. (2007), The Psychological Contract in a Changing Work
Environment. The Work Institute, s.1-29. Shore, Lynn McFarlane. & Tetrick, Lois E. (1994). “The Psychological Contract
As An Explanatory Framework In The Employment Relationship”, Trends In Organizational Behavior, 1, pp.92-109. Smithson, Janet. & Lewis, Suzan. (2000), “Is Job Insecurity Changing The Psychological Contract?” , Personnel Review, 29:6, pp.680-702.
Sparrow, Paul R. & Cooper, Cary L. (2003). The Employment Relationship Key
Changes for HR, Great Britain: Composition by Genesis Typestting Rochester, Kent Printed and Bound. Top, Seyfi. (2012), “Çalışanların İşverenleriyle İlgili Duygusal Beklentilerinin
Psikolojik Sözleşme Bağlamında Değerlendirilmesi”, Süleyman Demirel Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 15, pp.201-227
Tuncer H., Ender (2012). “Esnek Çalışmada Kontrol Sorunu”, (Unprinted PhD
Dissertation). Afyon Kocatepe University, Afyonkarahisar. Turnley, William H. & Feldman, Daniel C. (1999) “The Impact Of Psychological
Contract Violations On Exit, Voice, Loyalty And Neglect”, Human Relations, :7, pp. 895-917. Tükeltürk Aydın Şule, Perçin Şahin, Nilüfer, Güzel, Berrin. (2012), “Psikolojik
Kontrat İhlal Algısı ile Örgütsel Bağlılık İlişkisi: Otel İşletmeleri Üzerine Bir Araştırma”, Yönetim Bilimleri Dergisi, 10: 20, pp. 93-110. Türker, Erkan. (2010). “Psikolojik Sözleşme İle Örgütsel Bağlılık İlişkisi: Sağlık
Çalışanları Üzerinde Bir Uygulama”, (Unprinted Master's Thesis). Atatürk University, Erzurum. Ven, Cyril Van De. (n.d). The Psychological Contract: A Big Deal. pp.1-20. Vos, Ans De, Buyens, Dirk, & Schalk, Rene. (2001), “Antecedents Of The Psychologıcal Contract: The Impact Of Work Values And Exchange”,
Orıentatıon On Organızatıonal Newcomers’ Psychologıcal Contracts, pp. 3-6. Zhu, Xiaomei. & Wang, Zhongming (2008). “The Research On Construct Of
Knowledge Employee’s Psychological Contract In China”, located at http://jgxy.usx.edu.cn/DAOM/051_XiaomeiZhu.pdf