Günther SCHUH, Till POTENTE, Thomas JASİNSKİ, Timo NUYKEN

LEAN ADMINISTRATION - POTENTIALS, CONTENT AND IMPLEMENTATION STRATEGY

About 30% of all administrative activities are waste. In the paper the Lean Administration House is introduced, which allows to exploit these potentials. The vision is industrialization in the office, which is based on "corporate culture" and "methods & tools". The optimization targets "reduce division of labor", "increase collaboration" and "reduce coordination efforts" constitute the pillars of the house. To achieve these goals twelve assumptions in the areas "business processes", "tools & IT", “organizational structure & layout”, and "corporate culture" are introduced and explained. The paper also shows how Lean Administration can be implemented successfully and what the organizational requirements are. Four stages of the development to an excellent lean administration are presented: Beginning with the workplace organization of each employee via enhancing collaboration up to process optimization, which is finally integrated into the annual planning of a company. For all stages key performance indicators are presented to measure the results

Keywords:

Lean Administration, Process Excellence, Lean Office,

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