İŞYERİ NEZAKETSİZLİĞİNİN SONUÇLARININ BELİRLENMESİNE YÖNELİK BİR ARAŞTIRMA

Bu çalışmanın amacı işyeri nezaketsizliği, örgütsel vatandaşlık, duygusal bağlılık, iş tatmini, tükenmişlik ve iş-aile çatışması arasındaki ilişkileri incelemektir. Bu kapsamda Kayseri, Nevşehir, Aksaray ve Konya’da faaliyet göstermekte olan turizm işletmelerinde çalışmakta olan işgörenlerden kolayda örneklem yöntemiyle 492 anket toplanmıştır. Araştırma kapsamında güvenilirlik analizi, frekans analizi, doğrulayıcı faktör analizi, korelasyon analizi ve regresyon analizinden faydalanılmıştır. Yapılan regresyon analizi sonucunda iş yeri nezaketsizliğinin örgütsel vatandaşlık davranışı, duygusal bağlılık ve iş tatmine ile negatif yönlü, tükenmişlik ve iş-aile çatışması ile pozitif yönlü etkiye sahip olduğu tespit edilmiştir. Araştırma bulgularının literatürde önemli bir boşluğu doldurmasının yanı sıra, uygulamada turizm işletme sahip ve yöneticilerine işletmelerdeki etik olmayan uygulamaları engelleyebilecek ve işyerindeki medeni davranışları teşvik edecek öneriler sunulması hedeflenmektedir.

Anahtar Kelimeler:

İşyeri Nezaketsizliği, Örgütsel Vatandaşlık Davranışı, Duygusal Bağlılık, İş Tatmini, Tükenmişlik, İş-Aile Çatışması

A Research on Determinig the Consequences of Workplace Incivility

The aim of this study is to examine the relationships between workplace incivility, organizational citizenship, affective commitment, job satisfaction, burnout and work-family conflict. In this context, 492 questionnaires were collected from the employees working in tourism enterprises operating in Kayseri, Nevşehir, Aksaray and Konya, using the easy sampling method. Within the scope of the research, reliability analysis, frequency analysis, confirmatory factor analysis, correlation analysis and regression analysis were used. As a result of the regression analysis, it was determined that workplace incivility had a negative effect on organizational citizenship behavior, affective commitment and job satisfaction, and a positive effect on burnout and work-family conflict. In addition to filling an important gap in the literature, it is aimed to present suggestions to tourism business owners and managers that can prevent unethical practices in businesses and encourage civilized behaviors in the workplace.

Keywords:

İşyeri Nezaketsizliği, Örgütsel Vatandaşlık Davranışı, Duygusal Bağlılık, İş Tatmini, Tükenmişlik, İş-Aile Çatışması,

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