Kürşat YURDAKOŞ, Demet ÜNALAN, Sinem SOMUNOĞLU İKİNCİ

Examination of Relations between Organizational Citizenship Behavior and Organizational Cynicism in the Health Sector

This cross-sectional study was conducted on 92 administrative staff working for Samsun Training and Research Hospital between the dates of October-December 2015 in order to determine the organizational citizenship behaviours of the staff and investigate the relation between organizational cynicism and organizational citizenship behaviours. A questionnaire that includes questions regarding workers’ socio-demographic characteristics, general cynicism, organizational cynicism, and organizational citizenship behavior is used as a data collection device. Average age of participants is 40.1±0.9, 61.5% of these participants are male, 77.2% of them are married and 52.2% of them are high-school graduate. It is found that while their occupational working duration is 15.2±9.7 years, their working duration in the organization is 8.5±5.0 years. When workers’ Organizational Citizenship Behavior Scale’s subdimension scores are examined, it is found that altruism, Courtesy, civic virtue, sportsmanship and conscientiousness levels are found high whereas, when workers 'Organizational Cynicism Scale’s subdimension scores are examined, it is seen that cognitive, emotional and behavioral cynicism levels are medium. The difference between participants’ conscientiousness subdimension scores compared with their genders, Courtesy subdimension scores compared with their education level, civic virtue subdimension scores compared with their occupational working duration, cognitive and emotional cynicism subdimension scores compared with their education level is also found as statistically meaningful. When correlation between workers’ organizational citizenship behavior and organizational cynicism scales’ subdimensions are examined; a negatively meaningful relation is found between sportsmanship subdimension scores and behavioral, cognitive and sensual subdimension scores and general cynicism scores also.

Anahtar Kelimeler:

Cynicism, organizational cynicism, organizational citizenship behavior, hospital, health sector

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