___

• Atak, Metin (2005), “Örgütlerde Resmi Olmayan İletişimin Yeri ve Önemi”, Havacılık ve Uzay Teknolojileri Dergisi, 2(2), 59-67.
• Bakan, İsmail ve Tuba Büyükbeşe (2004), “Örgütsel İletişim ile İş Tatmini Unsurları Arasındaki İlişkiler: Akademik Örgütler İçin Bir Alan Araştırması”, Akdeniz İ.İ.B.F. Dergisi, 7, 1-30.
• Bingöl, Dursun (2006), İnsan Kaynakları Yönetimi, İstanbul: Arıkan Yayıncılık.
• Byrne, Zinta S. ve Elaine Lemay (2006), “Different Media For Organizational Communication: Perceptions of Quality and Satisfaction”, Journal of Business and Psychology, 21(2), 149-173.
• Ceylan, Adnan ve Y. Hüseyin Ulutürk (2006), “Rol Belirsizliği, Rol Çatışması, İş Tatmini ve Performans Arasındaki İlişkiler”, Doğuş Üniversitesi Dergisi, 7 (1), 48-58.
• Clampitt, Philliph ve Cal W. Downs (1993), “Employee Perceptions of the Relationship between Communication and Productivity: A Field Study”, Journal of Business Communication, 30(1), 5-28.
• Dubinsky, Alan J., Ronald E. Michaels, Masaaki Kotabe, Chae Un Lim ve Hee-Cheol Moon (1992), “Influence of Role Stress on Industrial Salespeople’s Work Outcomes in the United States, Japan and Korea”, Journal of International Business Studies, 23(1), 77-99.
• Emmert, Mark A. ve Walied A. Taher (1992), “Public Sector Professionals: The Effects of Public Sector Jobs on Motivation, Job Satisfaction and Work Involvement”, American Review of Public Administration, 22(1), 37-48.
• Eroğlu, Erhan ve Gürler Sunel (2004), “Yöneticilerin İletişim Becerilerinin Değerlendirilmesi ve Penguen Gıda İşletmesinde Bir Uygulama”, Doğu Akdeniz Üniversitesi, Review of Social, Economic & Business Studies, 3(4), 178-203.
• Eronat, Zeynep (2004), “İşletmelerde İş Tatmini ve İşgücü Devir Hızı Problemlerinin Çözümünde Bir Faktör Olarak İletişim: KOBİ’lerde Ampirik Bir Uygulama”, Yayınlanmamış Yüksek Lisans Tezi, Ankara Üniversitesi Sosyal Bilimler Enstitüsü.
• Esatoğlu, Ezel, İsmail Ağırbaş, Ahmet Acuner, Ömer Önder, Nilgün Sarp, Sağlık Ocağı İşgörenlerinde İş Doyum Düzeylerinin Belirlenmesine Yönelik Bir Araştırma, 14. Ulusal Yönetim ve Organizasyon Kongresi, 25-27 Mayıs 2006, Erzurum, 297-303.
• Garnett, James L., Justin Marlowe ve Sanjay K. Pandey (2008), “Penetrating the Performance Predicament: Communication as a Mediator or Moderator of Organizational Culture’s Impact on Public Organizational Performance”, Public Administration Review; 68 (2), 266-281.
• George, Darren ve Paul Mallery (2003), SPSS for Windows step by step: A simple guide and reference, 4th ed., Boston: Allyn & Bacon.
• Goldhaber, Gerald M., M. Yates, D. Porter, R. Lesniak (1978), “Organizational Communication: State of the art”, Human Communication Research, 5, 76-96.
• Greenberg, Jerald ve Robert Baron (2000), Behavior in Organizations, New Jersey: Prentice Hall, Gürgen, Haluk (1997), Örgütlerde İletişim Kalitesi, İstanbul: Der Yayınları.
• Hartline, Michael D. ve O. C. Ferrell (1996), “The Management of Customer-Contact Service Employees: An Empirical Investigation”, Journal of Marketing, 60(4), 52-70.
• Jo, Samsup ve Sung Wook Shim (2005), “Paradigm shift of employee communication: The effect of management communication on trusting relationships”, Public Relations Review, 31, 277–280.
• Johlke, Mark C. ve Dale F. Duhan (2000), “Supervisor Communication Practices and Service Employee Job Outcomes”, Journal of Service Research, 3(2), 154-165.
• Johlke, Mark C. ve Dale F. Duhan (2001), “Supervisor Communication Practices and Boundary Spanner Role Ambiguity”, Journal of Managerial Issues, 13(1), 87-101.
• Kim, Soonhee (2002), “Participative management and job satisfaction: Lessons for management leadership”, Public Administration Review, 62(2), 231-241.
• Koçel, Tamer (2005), İşletme Yöneticiliği, İstanbul: Arıkan Yayınları.
• Leech, Nancy L., Karen C. Barrett ve George A. Morgan (2005), SPSS for Intermediate Statistics; Use and Interpretation, 2. Edition, New Jersey: Lawrence Erlbaum Associates Publishers.
• Locke, Edwin A. (1976), “The nature and causes of job satisfaction”, Ed. M. D. Dunette and Handbook of Industrial and organizational Psychology, New Jersey: Prentice Hall, 1297-1350.
• Miles, Edward W., Steven L. Patrick ve Wesley C. King (1996), “Job level as a systematic variable in predicting the relationship between supervisory communication and job satisfaction”, Journal of Occupational and Organizational Psychology, 69, 277-292.
• Oh, Kyoungjo, Joungbae Kim ve Jinjoo Lee (1991), “An Empirical Study of Communication Patterns, Leadership Styles and Subordinate Satisfaction in R&D Project Teams in Korea,” Journal of Engineering and Technology Management, 8(1), 15-35.
• Özgen, Hüseyin, Azim Öztürk, Azmi Yalçın (2002), İnsan Kaynakları Yönetimi, Adana: Nobel Yayıncılık.
• Penley, Larry ve Brian Hawkins (1985), “Studying Interpersonal Communication in Organizations: A Leadership Application”, Academy of Management Journal, 28(2), 309-326.
• Pincus, J. David, Janice E. Knipp ve Robert E. Rayfield (1990), “Internal communication and job satisfaction revisited: The impact of organizational trust and influence of commercial bank supervisors”, Ed. J. Grunig ve L. Grunig, Public Relations Research Annual, NJ: Lawrence Erlbaum Associates, 173–191.
• Robbins, Stephen P. (2001), Organizational Behavior, New Jersey: Prentice Hall.
• Saunders, Mark, Philip Lewis ve Adrian Thornhill (2003), Research Methods for Business Students, 3. Edition, England:FT-Prentice Hall.
• Schweiger, David M. ve Angelo S. Denisi (1991), “Communication with Employees Following a Merger: A Longitudinal Field Experiment”, Academy of Management Journal, 34(1), 110-135.
• Singh, Jagdip (1993), “Boundary Role Ambiguity: Facets, Determinants and Impacts”, Journal of Marketing, 57 (April), 11-31.
• Uysal, Gürhan (2003), “Rol Farklılaşmasının İletişime Etkisi ve Johari Modeli”, C.Ü. İktisadi ve İdari Bilimler Dergisi, 4(1), 137-148.
• Yüksel, İhsan (2005), “İletişimin İş Tatmini Üzerindeki Etkileri: Bir İşletmede Yapılan Görgül Çalışma”, Doğuş Üniversitesi Dergisi, 6 (2), 291-306.