Dilek ERDOĞAN, Tuğba GÜRÇAYLILAR YENİDOĞAN

Yazılım proje performansı, ihtiyaçların analiz edilebilirliği ve kişiler arası güven ilişkisi: Yazılımın kişiselleştirme derecesinin düzenleyici rolü

Bilgi işleme perspektifinden hareketle, bu çalışmada teknolojik karmaşıklığın bir göstergesi olan ihtiyaçların analiz edilebilirliği ve alıcı-tedarikçi ilişkilerinin yumuşak faktörü olarak kişiler arası güvenin yazılım proje performansı üzerindeki etkileri ampirik olarak araştırılmıştır. Çalışmada ayrıca yazılımın kişiselleştirme derecesinin analiz edilebilirlik-kişiler arası güven ve analiz edilebilirlikperformans bağlantılarında olası bir moderatör rolü olup olmadığı sınanmıştır. Araştırmanın verileri, anket tekniği kullanılarak, Türkiye’de faaliyet gösteren 138 alıcı işletmenin bilgi teknolojileri yöneticilerinden toplanmıştır. Araştırmanın hipotezlerini test etmek için Kısmi En Küçük Kareler Yapısal Eşitlik Modellemesi kullanılmıştır. Araştırmanın sonuçları ihtiyaçların analiz edilebilirliği ve kişiler arası güvenin yazılım proje performansı üzerinde istatistiksel olarak anlamlı bir etkiye sahip olduğunu göstermiştir. Genel olarak, bu çalışma kişiler arası güvenin ihtiyaçların analiz edilebilirliği ve yazılım proje performansı arasındaki ilişkide aracı rolü olduğuna dair ampirik kanıtlar sağlamaktadır. Araştırmanın bulguları, ihtiyaçların analiz edilebilirliği ve yazılım proje performansı arasındaki ilişkide yazılımın kişiselleştirme derecesinin düzenleyici rolü olduğunu desteklemektedir. Bununla birlikte, ihtiyaçların analiz edilebilirliği ve kişiler arası güven ilişkisinde kişiselleştirme derecesinin düzenleyici etkisi kısmen desteklenmektedir.

Relationship between requirements analyzability, interpersonal trust, and software project performance: Moderating role of customization

Based on the information processing perspective, this study empirically investigated the effects of requirements analyzability, an indicator of technological complexity and interpersonal trust as the soft factor of buyer-supplier relationships on software project development performance. Beyond that, the possible moderator role of the degree of software customization was examined on the analyzabilityinterpersonal trust and analyzability-performance links. Data were collected from 138 companies through a questionnaire-based survey of IT purchasing managers in Turkey. Partial Least Squares Structural Equation Modeling was used to test the research hypotheses. This study indicated that requirements analyzability and interpersonal trust have a significant effect on software performance. Overall, the study provides evidence that interpersonal trust mediates the relationship between requirements analyzability and software project performance. The research findings support the moderation role of customization in the relationship between requirements analyzability and software project performance. However, partial support is provided for the moderating effect of customization on the relationship between requirements analyzability and interpersonal trust.

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