Satisfaction Regarding Antenatal Care Services Among Pregnant Women Attending Selected Teaching Hospital

Satisfaction Regarding Antenatal Care Services Among Pregnant Women Attending Selected Teaching Hospital

Pregnant women’s satisfaction is a valid indicator for measurement of antenatal services provided by health institution to the clients who are attending a hospital for their need, which they judge subjectively. We aim to measure pregnant women's satisfaction regarding antenatal care services as it is a valid indicator for measurement of antenatal services provided by health institution to the clients attending a hospital for their need, which they judge subjectively and thus could be recommended if found unsatisfactory. A descriptive cross sectional study was conducted to identify the pregnant women’s satisfaction regarding antenatal care services in Chitwan Medical College Teaching Hospital (CMCTH), Chitwan, Nepal among purposively selected 85 pregnant women via face to face interview technique using modified standard tool entitled “Quality of Prenatal Care Questionnaire (QPCQ)” developed by Heaman et al from 20th June to 5th July, 2018. Data was analyzed by using descriptive and inferential statistics like frequency, mean, median, standard deviation and chi square tests. Nearly half of the respondents i.e.; 48.20% had low level of satisfaction and only 24.70% had high level of satisfaction regarding quality of antenatal care. The mean score of support and respect had scored the highest percentage of satisfaction (34.47%) followed by information sharing (25.16), anticipatory guidance (24.69%), sufficient time (18.92%), approachability (15.68%), and availability (14.27%) respectively. There is no any statistical significance found between satisfaction and independents variables. The pregnant women had low level of satisfaction regarding quality of antenatal care; however and satisfaction score was lower in availability in antenatal care services which could be raised by expanding antenatal care services through strengthening the information communication systems of Maternal and Child Health Centers..

___

  • Chemir F, Alemseged F, Workneh D. 2014. Satisfaction with focused antenatal care service and associated factors among pregnant women attending focused antenatal care at health centers in Jimma town, Jimma zone, South West Ethiopia; a facility based cross-sectional study triangulated with qualitative study. BMC Res Notes, 19(7): 164.
  • Emelumadu OF, Onyeonoro UU, Ukegbu AU, Ezeama NN, Ifeadike CO, Okezie OK. 2014. Perception of quality of maternal healthcare services among women utilising antenatal services in selected primary health facilities in Anambra State, Southeast Nigeria. Niger Med J, 55(2): 148-155.
  • Galle A, Van Parys AS, Roelens K, Keygnaert I. 2015. Expectations and satisfaction with antenatal care among pregnant women with a focus on vulnerable groups: a descriptive study in Ghent. BMC Womens Health, 15: 112.
  • Heaman MI, Sword WA, Akhtar-Danesh N, Bradford A, Tough S, Janssen PA, Helewa ME. 2014. Quality of prenatal care questionnaire: instrument development and testing. BMC Preg Childbirth, 14(188): 1-16.
  • Kumar S, Kumar N, Vivekadhish S. 2016. Millennium development goals (MDGS) to sustainable development goals (SDGS): Addressing unfinished agenda and strengthening sustainable development and partnership. Indian J Community Med, 41(1): 41(1): 1-4.
  • Maternal Health. 2016. United nations population fund agency, international conference on population development. http://www.unfpa.org/maternal-health# (acces date: May 14, 2018).
  • Osazuwa H. 2016. Benefits of antenatal care. http://wellspringscenter.wordpress.com/2016/08/21/benefits-of-antenatal-care (access date: May 10, 2018).
  • Soliman FES. 2015. Satisfaction of rural pregnant women as quality indicator of provided antenatal care. Inter J Sci Res Pub, 5(3): 1-9.
  • WHO (World Health Organization). 2016. World health statistics 2016: monitoring health for the SDGs sustainable development goals.