Human Capital and Relational Capital on University Quality with Environmental Uncertainty as Moderating Variables

Öz Universities must face environmental uncertainty, which includes internal uncertainty and external uncertainty, which is very difficult for universities to predict and threatens the university's sustainability. This research aims to prove the effect of human capital and relational capital on university quality and environmental uncertainty that can affect university quality. The method used in this research is multiple regression, using purposive sampling and primary data in an online questionnaire. This study concluded that human capital and relational capital affect quality, and environmental uncertainty does not moderate the influence of human capital and relational capital variables on university quality. This research's contribution provides additional insight and input on the importance of human capital and relational capital in improving quality and the need to anticipate the external environment's uncertainty.

Human Capital and Relational Capital on University Quality with Environmental Uncertainty as Moderating Variables

___

  • Abbott, J. (2005). Understanding and managing the unknown the nature of uncertainty in planning. Journal of Planning Education and Research, 24(3), 237–251. https://doi.org/10.1177/0739456X04267710
  • Al-Tahat, S. S., Matarneh, A. J., & Moneim Ali, O. A. (2019). The Impact of the Intellectual Capital of the University Administration in Achieving the Quality of Education. International Journal of Economics and Finance, 11(2), 137. https://doi.org/10.5539/ijef.v11n2p137
  • Altbach, P. G., & Hazelkorn, E. (2018). Measuring Education Quality in Global Rankings: What’s the Likelihood? International Higher Education, (95), 12–14. https://doi.org/10.6017/ihe.2018.95.10721
  • Anwar Ul Haq, Sadaf Mahmood, Zahira Batool, & Muhammad Shabbir. (2020). Grade Inflation and Human Capital Accumulation among Pakistani University Students. Journal of Accounting and Finance in Emerging Economies, 6(3), 747–751. https://doi.org/10.26710/jafee.v6i3.1360
  • Barbosa, S., Vale, J., Teixeira Vale, V., & Castelo Branco, M. (2016). Intellectual Capital and Performance in Higher Education Organizations. In Proceedings of the International Conference Theory and Applications in the Knowledge Economy (TAKE) 2016 (pp. 670–681).
  • Bennett, N., & Lemoine, G. J. (2014). What a difference a word makes: Understanding threats to performance in a VUCA world. Business Horizons, 57(3), 311–317. https://doi.org/10.1016/j.bushor.2014.01.001
  • Bontis, N. (2001). Assessing Knowledge Asset: A Review of the Models Used to Measure Intellectual Capital. International Journal of Management Reviews, 3(1), 41–60.
  • Bontis, N. (2006). Managing organisational knowledge by diagnosing intellectual capital: framing and advancing the state of the field. International Journal of Technology Management, 18(5/6/7/8), 433. https://doi.org/10.1504/ijtm.1999.002780
  • Carpenter, M. A., Sanders, W. M. G., & Gregersen, H. A. L. B. (2001). Bundling Human Capital with Organizational Context : The Impact of International Assignment Experience on Multinational Firm Performance and CEO Pay. Academy of Management Journal, 44(3), 493–511. Retrieved from http://10.0.9.3/3069366%5Cnhttp://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=4657228&site=ehost-live
  • Chatterji, N., & Kiran, R. (2017). Role of human and relational capital of universities as underpinnings of a knowledge economy: A structural modelling perspective from north Indian universities. International Journal of Educational Development, 56(August 2016), 52–61. https://doi.org/10.1016/j.ijedudev.2017.06.004
  • Duncan, R. B. (1972). Characteristics of Organizational Environments and Perceived Environmental Uncertainty. Administrative Science Quarterly, 17(3), 313. https://doi.org/10.2307/2392145
  • Fischer, B. B., Schaeffer, P. R., Vonortas, N. S., & Queiroz, S. (2018). Quality comes first: university-industry collaboration as a source of academic entrepreneurship in a developing country. Journal of Technology Transfer, 43(2), 263–284. https://doi.org/10.1007/s10961-017-9568-x
  • Gambardella, A., Panico, C., & Valentini, G. (2015). Strategic incentives to human capital. Strategic Management Journal, 36(1), 37–52. https://doi.org/10.1002/smj.2200
  • Ghozali, I. (2013). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 Update PLS Regresi. Semarang: Undip Press.
  • Ghozali, I., & Latan, H. (2015). Partial Least Square, Konsep Teknik, dan Aplikasi menggunakan program SmartPLS 3.0 untuk Penelitian Empiris. Semarang: Undip Press.
  • Gimenez-Espin, J. A., Jiménez-Jiménez, D., & Martínez-Costa, M. (2013). Organizational culture for total quality management. Total Quality Management and Business Excellence, 24(5–6), 678–692. https://doi.org/10.1080/14783363.2012.707409
  • Grange, L. Le. (2011). Human Capital, (Human) Capabilities and Higher Education. South African Journal of Higher Education, 25(6), 1039–1046.
  • Guo, N., & Zhuang, J. (2018). Practice and exploration of “cooperative education” from the perspective of the symbiosis theory. In 7th International Conference on Energy, Environment and Sustainable Development (ICEESD 2018) (Vol. 163, pp. 29–34). https://doi.org/10.2991/iceesd-18.2018.6
  • Hendayana, Y. (2020). Ditjen Dikti Dorong Agenda _World Class Professor_ untuk Meningkatkan Kualitas Publikasi dan Pengembangan Teknologi – Direktorat Jenderal Pendidikan Tinggi Kementerian Pendidikan dan Kebudayaan Republik Indonesia. Retrieved March 17, 2021, from https://dikti.kemdikbud.go.id/kabar-dikti/kabar/ditjen-dikti-dorong-agenda-_world-class-professor_-untuk-meningkatkan-kualitas-publikasi-dan-pengembangan-teknologi/
  • Hill, Y., Lomas, L., & Macgregor, J. (2003). Students’ perceptions of quality in higher education. Quality Assurance in Education, 11(1), 15–20. https://doi.org/10.1108/09684880310462047
  • Hormiga, E., Batista-Canino, R. M., & Sánchez-Medina, A. (2011). The Impact of Relational Capital on the Success of New Business Start-Ups. Journal of Small Business Management, 49(4), 617–638. https://doi.org/10.1111/j.1540-627X.2011.00339.x
  • Imran, M., Raziq, A., Khaliq, M., & Saleem, H. M. N. (2019). The Influence of Total Quality Management and Export Market Orientation on company export performance of Furniture Industry in Pakistan: A moderating role of Business Network. In Third International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2019) (Vol. 97, pp. 499–516). https://doi.org/10.2991/piceeba-19.2019.56
  • Islam, R., Ghani, A. B. A., Kusuma, B., & Theseira, B. B. (2016). Education and human capital effect on Malaysian economic growth. International Journal of Economics and Financial Issues, 6(4), 1722–1728.
  • Jardon, C. M., & Martos, M. S. (2012). Intellectual capital as competitive advantage in emerging clusters in Latin America. Journal of Intellectual Capital, 13(4), 462–481. https://doi.org/10.1108/14691931211276098
  • Kanji, G. K. (1996). Implementation and pitfalls of total quality management. Total Quality Management, 7(3), 331–343. https://doi.org/10.1080/09544129650034882
  • Kucharčíková, A., Tokarčíková, E., & Blašková, M. (2015). Human Capital Management – Aspect of the Human Capital Efficiency in University Education. In Procedia - Social and Behavioral Sciences (Vol. 177, pp. 48–60). https://doi.org/10.1016/j.sbspro.2015.02.332
  • Laursen, K., Reichstein, T., & Salter, A. (2011). Exploring the Effect of Geographical Proximity and University Quality on University–Industry Collaboration in the United Kingdom. Regional Studies, 45(4), 507–523. https://doi.org/10.1080/00343400903401618
  • Lee, S. J., & Ngo, T. H. (2012). Riccardo Viale and Henry Etzkowitz (eds): The capitalization of knowledge: a triple helix of university-industry-government. Higher Education, 63(1), 161–163. https://doi.org/10.1007/s10734-011-9427-x
  • Leonidou, L. C., Barnes, B. R., & Talias, M. A. (2006). Exporter-importer relationship quality: The inhibiting role of uncertainty, distance, and conflict. Industrial Marketing Management, 35(5), 576–588. https://doi.org/10.1016/j.indmarman.2005.06.012
  • Lepak, D. P., & Snell, S. A. (2002). Examining the human resource architecture: The relationships among human capital, employment, and human resource configurations. Journal of Management, 28(4), 517–543. https://doi.org/10.1016/S0149-2063(02)00142-3
  • Lessing, A., & Schulze, S. (2004). Lecturers’ experience of postgraduate supervision in a distance education context. South African Journal of Higher Education, 17(2), 159–168. https://doi.org/10.4314/sajhe.v17i2.25309
  • Lim, L. L. K., Chan, C. C. A., & Dallimore, P. (2010). Perceptions of Human Capital Measures: From Corporate Executives and Investors. Journal of Business and Psychology, 25(4), 673–688. https://doi.org/10.1007/s10869-009-9150-0
  • Mahliza, F., Nugroho, L., & Ali, A. J. (2020). Antecedents and Consequences of Muslim Millennials Attitude Towards Halal Personal Care Products. IKONOMIKA, 5(2), 249–270. https://doi.org/10.24042/febi.v5i2.7203
  • Marti, J. M. V. (2004). Social capital benchmarking system: Profiting from social capital when building network organizations. Journal of Intellectual Capital, 5(3), 426–442. https://doi.org/10.1108/14691930410550381
  • Medsker, G. (1994). A review of current practices for evaluating causal models in organizational behavior and human resources management research. Journal of Management, 20(2), 439–464. https://doi.org/10.1016/0149-2063(94)90022-1
  • Meissner, P., & Wulf, T. (2014). Antecendents and effects of decision comprehensiveness: The role of decision quality and perceived uncertainty. European Management Journal, 32(4), 625–635. https://doi.org/10.1016/j.emj.2013.10.006
  • Milliken, F. J. (1987). Three Types of Perceived Uncertainty about the Environment: State, Effect, and Response Uncertainty. Academy of Management Review, 12(1), 133–143.
  • Mondal, A., Kumar Ghosh, S., Mondal Santanu Kumar Ghosh, A., Joshi, M., Cahill, D., Sidhu, J., & Kansal, M. (2012). Intellectual capital and financial performance of Indian banks. Article in Journal of Intellectual Capital, 13, 132–151. https://doi.org/10.1108/14691931211276115
  • Mtawa, N. N., Fongwa, S. N., & Wangenge-Ouma, G. (2016). The scholarship of university-community engagement: Interrogating Boyer’s model. International Journal of Educational Development, 49(April), 126–133. https://doi.org/10.1016/j.ijedudev.2016.01.007
  • Muhammad, S. (2016). Pentingnya Pengembangan Budaya Organisasi pada Perguruan Tinggi. Jurnal Ilmiah Widya, 4(April), 1–23.
  • Murias, P., de Miguel, J. C., & Rodríguez, D. (2008). A composite indicator for university quality assesment: The case of Spanish higher education system. Social Indicators Research, 89(1), 129–146. https://doi.org/10.1007/s11205-007-9226-z
  • Nir, A. E., & Sharma Kafle, B. (2013). The effect of political stability on public education quality. International Journal of Educational Management, 27(2), 110–126. https://doi.org/10.1108/09513541311297487
  • Nugroho, L., Hidayah, N., Badawi, A., & Mastur, A. A. (2020). The urgency of Leadership in Islamic Banking Industries Performance. In The 1st Annual Conference Economics, Business, and Social Sciences (pp. 1–7). https://doi.org/10.4108/eai.26-3-2019.2290681
  • Nugroho, L., Husnadi, T. C., Utami, W., & Hidayah, N. (2017). Maslahah and Strategy to Establish a Single State-Owned Islamic Bank in Indonesia. Tazkia Islamic Finance and Business Review, 10(1), 1–17.
  • Paoloni, P., Cesaroni, F. M., & Demartini, P. (2019). Relational capital and knowledge transfer in universities. Business Process Management Journal, 25(1), 185–201. https://doi.org/10.1108/BPMJ-06-2017-0155
  • Rad, A. M. M. (2006). The impact of organizational culture on the successful implementation of total quality management. TQM Magazine, 18(6), 606–625. https://doi.org/10.1108/09544780610707101
  • Rahayu, Y. S. (2011). Kualitas Jasa Dan Kepuasan Mahasiswa Perguruan Tinggi Swasta Di Malang. Iqtishoduna, 3(2). https://doi.org/10.18860/iq.v3i2.250
  • Ramírez, Y., & Gordillo, S. (2014). Recognition and measurement of intellectual capital in Spanish universities. Journal of Intellectual Capital, 15(1), 173–188. https://doi.org/10.1108/JIC-05-2013-0058
  • Secundo, G., De Beer, C., Schutte, C. S. L., & Passiante, G. (2017). Mobilising intellectual capital to improve European universities’ competitiveness: The technology transfer offices’ role. Journal of Intellectual Capital, 18(3), 607–624. https://doi.org/10.1108/JIC-12-2016-0139
  • Stephen M. Nowlis, & Simonson, I. (1996). The Effect of New Product Features on Brand Choice. Academy of Management Review, 33(1), 36–46.
  • Sudirman, A. (Acai ), Alaydrus, S. (Syafika), Rosmayati, S. (Siti), Syamsuriansyah, S. (Syamsuriansyah), Nugroho, L. (Lucky), Arifudin, O. (Opan), … Rijal, K. (Khairul). (2020). Perilaku Konsumen Dan Perkembangannya Di Era Digital. Widina Bhakti Persada Bandung. Retrieved from www.penerbitwidina.com
  • Sukmana, Y., & Jatmiko, B. P. (2019). Sri Mulyani: Anggaran Pendidikan 20 Persen dari APBN Hasilnya Tak Memuaskan... Retrieved March 17, 2021, from https://money.kompas.com/read/2019/08/09/162702626/sri-mulyani-anggaran-pendidikan-20-persen-dari-apbn-hasilnya-tak-memuaskan
  • Utami, W., Nugroho, L., Mappanyuki, R., & Yelvionita, V. (2020a). Early Warning Fraud Determinants In Banking Industries. Asian Economic and Financial Review, 10(6), 604–627. https://doi.org/10.18488/journal.aefr.2020.106.604.627
  • Utami, W., Wahyuni, P. D., & Nugroho, L. (2020b). Determinants of Stock Liquidity: Forward-Looking Information, Corporate Governance, and Asymmetric Information. Journal of Asian Finance, Economics and Business, 7(12), 795–807. https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.795
  • Vodenko, K. V., & Lyausheva, S. A. (2020). Science and education in the form 4.0: public policy and organization based on human and artificial intellectual capital. Journal of Intellectual Capital, 21(4), 549–564. https://doi.org/10.1108/JIC-11-2019-0274
  • Wahyudin, D., & Suwirta, A. (2020). Politics of Curriculum in the Educational System in Indonesia. Tawarikh, 11(April), 143–158. Retrieved from http://www.journals.mindamas.com/index.php/tawarikh/article/view/1307
  • Wang, X., Shi, H., & Zhang, Q. (2017). Dynamic Capability and Path Dependent. In 2nd International Seminar on Education Innovation and Economic Management (Vol. 156, pp. 346–350).
  • Zhou, C. (2008). Emergence of the entrepreneurial university in evolution of the triple helix. Journal of Technology Management in China, 3(1), 109–126. https://doi.org/10.1108/17468770810851539