İŞLETMELERDE DUYGUSAL ZEKANIN ROLÜ, ÖNEMİ VE POTANSİYELİ: UYGULAMALAR VE ÖRNEKLER

Bu kavramsal çalışmanın duygusal zekanın iş hayatında uygulanması konusunda yapılan çalışma sonuçları ve örnekleri bir araya getirerek araştırmacı ve uygulayıcılar için bütünsel bir başvuru eseri sunmaktır. Çalışmada temel hizmet sektörünün artan ülkelerin Gayrı Safi Milli Hasılaları içinde artan önemiyle birlikte duygusal zekanın işletmelerle olan ilişkisini ve bu hizmet sektöründe verimlilik ve etkinliğin artırılmasında duygusal zekanın rolü ve potansiyelini tartışmaktadır. Bu tartışmaların ışığında uygulayıcılara duygusal zekanın işletmelerde kullanılması ile ilgili tavsiyelerde bulunulmaktadır.

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