Kurumsal Kaynak Planlaması Uygulaması Performansına Etki Eden Faktörler

Kurumsal Kaynak Planlaması (KKP) firmanın tüm bölümleri arasında entegrasyonu sağlayan bir planlama sistemidir. Bu çalışmanın amacı KKP uygulaması (KKP kurulumu öncesinden kurulumun sonrasına kadar) performansına etki eden faktörlerin belirlenmesidir. Bu amaç için öncelikle KKP uygulamasında başarılı olmuş firmalar ile bir anket çalışması yapılmıştır. 75 adet firma anket çalışmasına katılmıştır. Bu firmalar KKP’nin firmaya uyarlanmasında ve KKP kullanımında başarılı olmuş, firma süreçlerinin plan, kontrol ve takibini KKP üzerinden sorunsuz gerçekleştiren firmalardır. Daha sonra firmaların özellikleri, kullandıkları KKP programının özellikleri, KKP performansları ve KKP performanslarına etki eden faktörler analiz edilmiştir. Analiz için SPSS 21.0 programı kullanılmış, t testi ve ANOVA yöntemleri ile analizler yapılmıştır. Literatür araştırması sonucunda 16 KKP performans faktörü belirlenmiştir. Daha sonra bu değişkenler dört ana faktör altında değerlendirilmiştir. KKP performans faktörleri; “çalışanlar”, “iş süreçleri ve altyapı”, “KKP programının özellikleri”, “yönetim”dir. Bu dört faktörün kurumsal kaynak planlaması uygulaması performansına etkisi analiz edilmiştir. Araştırma sonuçları KKP programının özellikleri faktörünün KKP üzerindeki etkisinin diğer faktörlere göre daha çok olduğunu göstermiştir.

Anahtar Kelimeler:

Kurumsal Kaynak Planlaması (KKP), KKP Performansı, Varyans (ANOVA) Analizi

Factors That Affect Enterprise Resource Planning Implementation Performance

Enterprise Resource Planning (ERP) is a planning system that provides the integration of departments in a firm. The purpose of this study is to determine factors affecting ERP implementation performance. In order to achieve this purpose, a survey was conducted on the companies that have been successful in ERP implementation by sending out a questionnaire. Then, the company characteristics, their ERP program features, their ERP implementation performance and factors that affect ERP implementation performance were analyzed. After literature search, we determined 16 ERP performance factors. We formed four ERP performance groups by using these factors. ERP performance factors are “workers”, “work process and substructure”, “features of ERP program”, and “management”. We analyzed these the impact of factors on ERP performance. The results of the survey have shown that the features of ERP program have a stronger impact on ERP performance than other factors.

Keywords:

Enterprise Resource Planning (ERP), ERP Performance, Analysis of Variance (ANOVA),

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