İnternet çağında ağızdan ağıza pazarlamanın yeniden yükselişi

Pazarlama alanındaki profesyoneller ve akademisyenler arasında, ağızdan ağıza pazarlamanın son dönemlerde yeniden yükselişi dikkat çekici düzeydedir. Tüketici satın alma karar sürecinin her aşamasında etkin olan ağızdan ağıza pazarlama faaliyetleri, özellikle İnternetin hızla yaygınlaşmasıyla geleneksel pazarlama stratejilerinin etkinliğini sorgular olmuştur. Bu makaledeağızdan ağıza pazarlama kavramı, pazarlama alanındaki Sosyal Bilimler Atıf İndeksinde (SSCI) taranan bilimsel makaleler kapsamında incelenmiştir. Bu çalışmanın, ilgili alanda çalışmak isteyenlere, araştırma probleminin tanımlanmasında, modelinin oluşturulmasında, ağızdan ağıza pazarlamaya ilişki değişkenlerin ortaya konmasında önemli ipuçları sunduğu düşünülmektedir.

Resurgence of word of mouth marketıng ın the ınternet era

The upward trend of word of mouth marketing among marketing professionals and academicians is noteworthy. Word of mouth marketing, which is effective in every stage of customer buying decision process, has now been questioning the effectiveness of traditional marketing strategies, especially with the widespread use of Internet. In this article, theword of mouth marketing concept is examined among the articles searched within the context of Social Science Citation Index (SSCI) in the field of marketing. This study aims at providing valuable insights to the researchers dealing with word of mouth marketing for defining the research problem, constructing the model, and identifying the variables.

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