Bu araştırmada Eğitim ve Araştırma hastanelerinde çalışan personelin örgütsel bağlılık, örgütsel güven ve iş doyumu düzeylerini incelemek ve bu düzeylerin personelin çeşitli özelliklerine (yaş, cinsiyet, meslek, eğitim durumu vb.) göre anlamlı farklılıklar gösterip göstermediğini açıklamak amaçlanmıştır. Araştırma, Türkiye Cumhuriyeti Sağlık Bakanlığına bağlı İstanbul'daki 5 eğitim ve araştırma hastanesinde yapılmıştır. Araştırma anakütlesini 5489 personel oluşturmaktadır. 985 personel (evrenin % 17,94'ü) ölçüm araçlarındaki soruların tamamına yanıt vermiştir. îş Tatmini Araştırma Aracı [The Job Satisfaction Survey (Spector, 1985)], Çalışan Bağlılık Skalası [The Employee Commitment Scales (Meyer & Ailen, 1990; Ailen & Meyer, 1991] ve Örgütsel Güven Envanteri - kısa formu- [The Organizational Trust Inventory - short form (Cummings ve Bromiley, 1996)] bu araştırmadaki ölçüm araçlarıdır. Araştırma sonucunda personelin iş doyumu ortalama düzeyi 4,06 iken örgütsel bağlılık genel ortalaması 3,94 ve örgütsel güven ortalaması 3,87 olarak bulunmuştur. Araştırmada ayrıca personelin yaşı, cinsiyeti, mesleği, eğitim durumu vb. faktörlerle personelin örgütsel bağlılık, örgütsel güven ve iş doyum düzeyleri arasında anlamlı bazı farklılıklar bulunmuştur.
The purposes of this study were to examine the relationship among personnel's levels of organizational commitment, organizational trust and job satisfaction; to investigate the differences among organizational commitment, organizational trust and job satisfaction in terms of personnel's several characteristics (age, gender, occupation, education stratus etc.). This study was conducted at five The Republic of Turkey Ministry of Health training and research hospitals in Istanbul. The universe of study consists of 5489 personnel. 985 personnel (17.94 % of study universe) responded to all questions in the instruments. The Job Satisfaction Survey (Spector, 1985), the Organizational Commitment Questionnaire (Meyer and Allen, 1990; Allen and Meyer, 1991) and Organizational Trust Inventory - short form - (Cummings and Bromiley, 1996) are instruments of this study. General findings of this study mean level of personnel's job satisfaction is 4.06; mean level of personnel's organizational commitment is 3,94; other hand mean level of personnel's organizational trust is 3.87. Also it was found that there are several differences significantly among levels of personnel's organizational commitment, organizational trust and job satisfaction in terms of age, gender, occupation, education status, working department etc.
AGHO, A., Mueller C., Price J., 1993, "Determinants of Employee Job Satisfaction: An Empirical Test of A Causal Model", Human Relations, No. 46, s: 1007-1027.
ALLEN, N., Meyer J., 1990, "The Measurement and Antecedents of Affective, Continuance, and Normative Commitment to The Organization", Journal of Occupational Psychology, No: 63, s: 1-8.
BARGE, J., Schlueter D., 1988, "A Critical Evaluation of Four Popular Measures of Organizational Commitment and Identification ", Management Communication Quarterly, No:2, s: 116-133.
BROWN, B., 2003, Employees' Organizational Commitment and Their Perception of Supervisors' Relations-Oriented and Task-Oriented Leadership Behaviors, Virginia: Virginia Polytechnic Institute and State University.
CARMELI, A., Freund A., 2004, "Work Commitment, Job Satisfaction and Job Performance: An Empirical Investigation ", International Journal of Organization Theory and Behavior, No: 7, s: 289-303.
CHET, R., Ryan A., Schmeider R., Parra L., Smith P., 1998, "The Reflation Between Job Level and Job Satisfaction", Group and Organization Management, No: 23, s: 470-495.
CROSSMAN A., Abou-Zaki B., 2003, "Job Satisfaction and Employee Performance of Lebanese Banking Staff", Journal of Managerial Psychology,N ol:18, No: 4, s: 368-376.
CULVERSON, D.E., 2002, Exploring Organizational Commitment Following Radical Change. Ontario,University of Waterloo.
CUMMINGS, L., & Bromiley, P., 1996, "The Organizational Trust Inventory (OTI)" In R. Kramer & T. Tyler (Eds.), Trust In Organizations: Frontiers of Theory and Research, s: 302-330, Thousand Oaks, CA: Sage.
CURRIVAN, D.B., 1999, "The Causal Order of Job Satisfaction and Organizational Commitment In Models of Employee Turnover", Human Resource Management Review, Vol: 22 No: 4, s: 495-524.
DE FRANK, R., & Ivancevich, J., 1998, "Stress On The Job: An Executive Update", Academy of Management Executive, 12(2), s: 55-66.
DEMİR, H., Usta B., Okan T., 2008, "Internal Marketing Effect On Organizational Commitment and Job Satisfaction",Hacettepe Üniversitesi IIBF Dergisi, 26 (2) s: 135-161.
DONEY, P., Cannon, J., & Mullen, M., 1998, "Understanding The Influence of National Culture On The Development of Trust", Academy of Management Review, No:23, s: 601-620.
DURNA, U.,Eren V., 2005, "Organizational Commitment In On Axis Of Three Commitment Elements", Doğuş Üniversitesi Dergisi, 6(2) s: 210-219.
FERRIS, K.R., Nissim Á., 1983, "A Comparison of Two Organizational Commitment Scales", Personnel Psychology, No: 36, s: 87-98.
FRIDAY, S.S„ Friday E., 2003, "Racioethnic Perceptions of Job Characteristics and Job Satisfaction", Journal of Management Development, 22 (5) s: 426-442.
GUATAM, T., Rolf V.D., Ulrich W., 2004, "Organizational Identification and Organizational Commitment: Distinct Aspects of Two Related Concepts", Asian Journal of Social Psychology, No: 7, s: 301-315.
GUATAM, T., Rolf V.D., Ulrich W., Narottam U., Ann JD., 2005, "Organizational Citizenship Behavior and Organizational Commitment In Nepal", Asian Journal of Social Psychology, No: 8, s: 305-314.
HAIR, J., Anderson R., Tatham R., Black W., 1998, Multivariate Data Analysis, 5. Edition. New Jersey: Prentice Hall.
HANSON M., Miller A., 2002, "The Productive Use of Strengths: A Shared Responsibility", Industrial and Commercial Training, 34 (1), s: 95-100.
JALLOW M., 2003, The Relationship among Perceptions of Healthcare Quality Culture, Job Satisfaction and Organizational Commitment among Teaching Hospital Nurses (unpublished PhD thesis). Canada: Graduate Department of Health Policy, Management and Evaluation. University of Toronto.
KIRKMAN, B., Rosen B., 1997, "A Model of Teamwork Empowerment" Research in Organizational Change and Development, No: 10, s: 131-167.
KRISTOF, A., 1996, "Person-Organization Fit: An Integrative Review of Its Conceptualizations, Measurement and Implications ", Personnel Psychology, No: 49, s: 1-49.
LAM SK., 1998, "Test-Retest Reliability of The Organizational Commitment Questionnaire", Journal of Social Psychology, No: 136, s: 787-788.
LEWICKI, R., McAllister, D., & Bies, R., 1998, "Trust and Distrust: New Relationships and Realities", Academy of Management Review, No: 23, s: 438-458.
MEYER J., Allen N.A., 1991, "Three-Component Conceptualization of Organizational Commitment", Human Resource Management Review, No: 1, s: 61-89.
MEYER, J.P., David J., Stanley L.H., Laryssa T., "Affective, Continuance and Normative Commitment to The Organization: A Meta-Analysis of Antecedents, Correlates, and Consequences ", Journal of Vocational Behavior, No: 61, s: 20-52.
POOL, S., 1997, "The Relationship of Job Satisfaction With Substitutes of Leadership, Leadership Behavior, and Work Motivation ", The Journal of Psychology, No: 13, s: 271-283.
ROTTER, J., October 1980, "Trust and Gullibility " Psychology Today, s: 35-42.
SCHNAKE, M., 1991, "Organizational Citizenship: A Review, Proposed Model, and Research Agenda", Human Relations, No: 44, s: 735-759.
SHOCKLEY-Zalabak, P., Ellis, K., & Winograd, G., 2000, "Organizational Trust: What It Means, Why It Matters ", Organizational Development Journal, 18(4), s:35-49.
SHOUKSMITH, G., 1994, "Variables Related to Organizational Commitment In Health Professionals", Psychology Report, Vol: 74 (3, Partt. 1). s: 707-711.
SIKORSKA-Simmons E., 2005, "Predictors of Organizational Commitment among Staff In Assisted Living", The Gerontologist, 45 (2), s: 196-205.
SPECTOR, P., 1985, "Measurement of Human Service Staff Satisfaction: Development of The Job Satisfaction Survey", American Journal of Community Psychology, 13(6) s:693- 713.
TANNER, B.M., 2007, An Analysis of The Relationships among Job Satisfaction, Organizational Trust, and Organizational Commitment In An Acute Care Hospital, San Francisco, California, USA: Faculty of Saybrook Graduate School and Research Center.
TESTA, M.R.S 2001, "Organizational Commitment, Job Satisfaction, and Effort In The Service Environment", The Journal of Psychology, 135 (2) s: 226-236.
TETT, R.P, Meyer J.P., 1993, "Job Satisfaction, Organizational Commitment, Turnover Intention and Turnover: Path Analysis Based On Meta-Analytic Findings", Personnel Psychology, 46 (2) s: 259-293.
TUTAR, H., 2007, "Analyzing Work Justice, Job Satisfaction and Emotional Commitment Status of Health Personnel In Public and Private Hospitals In Erzurum Province", Süleyman Demirel Üniversitesi IIBF Dergisi, 12 (3), s: 97-120.
WASTI, S.A., 2000, "Universal and Cultural Factors Determining Organizational Commitment: A Overview of The Turkish Culture" Ayçan Z, editör, Management, Leadership and Human Resources Applications in Turkey, Ankara: Türk Psikologlar Derneği Yayınları;, s: 201-224.