Sosyal Yargı Kuramı Perspektifinde Genç Tüketicilerin Davranışsal Niyetlerinin Oluşumunda İlgilenim Düzeylerinin Etkisi

Bu çalışmanın amacı, Nedenli Eylem Teorisi (TRA) ve Teknoloji Kabul Modeli (TAM) kapsamında ele alınan tutum-niyet ve davranış modelinden de hareket edilerek satın alma davranışının öncüsü olan niyet üzerinde ilgilenimin etkisini ortaya koymaktır. Bu çalışma Sosyal Yargı Teorisine temellendirilmektedir. Çalışma kapsamında ilgilenim; ilgi, hedonik değer, sembolik değer, algılanan risk ve hata olasılığı olmak üzere beş boyutlu bir şekilde ele alınmaktadır. Çalışmada, ilgilenim ölçeğinde yer alan boyutların ayrı ayrı davranışsal niyete olan etkileri ölçülmektedir. Yapısal Eşitlik Modellemesi ile AMOS ve SPSS paket programları kullanılarak araştırma modeli analiz edilmiştir. Bu çalışmanın temel bulgusu, genç tüketicilerin ilgilenim düzeylerinin davranışsal niyet oluşumları üzerinde etkili olmasıdır.

___

  • Ajzen, I. ve Fishbein, M. (1977) “Attitude-Behavior Relations: A Theoretical Analysis and Review of Empirical Research”, Psychological Bulletin, 84(5), ss.888-918.
  • Arbore, A., Soscia, I. ve Bagozzi, R. P. (2014) “The Role of Signaling Identity in the Adoption of Personal Technologies”, Journal of the Association for Information Systems, 15(2), ss.86-110.
  • Bai, B., Law, R. ve Wen, I. (2008) “The Impact of Website Quality on Customer Satisfaction and Purchase Intentions: Evidence from Chinese Online Visitors”, International Journal of Hospitality Management, 27(3), ss.391-402.
  • Baysal, A. C. (1981) “Sosyal Psikolojide Tutumlar”, İstanbul Üniversitesi İşletme Fakültesi Dergisi, 10(1), ss.121-138.
  • Brehmer, B. (1988) “The Development of Social Judgment Theory”, Advances in Psychology, 54, ss.13-40.
  • Cooksey, R. W. (1996) “The Methodology of Social Judgement Theory”, Thinking & Reasoning, 2(2-3), ss.141-174.
  • Çokluk, Ö., Şekercioğlu, G., ve Büyüköztürk, Ş. (2014), Sosyal Bilimler İçin Çok Değişkenli İstatistik: SPSS ve LISREL Uygulamaları, Üçüncü Baskı, Pegem Akademi, Ankara.Davis, F. D. (1989) “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology”, MIS Quarterly, 13(3), ss.319-340.
  • Dhir, K. S. (1987) “Analysis of Consumer Behaviour in the Hospitality Industry: An Application of Social Judgement Theory”, International Journal of Hospitality Management, 6(3), ss.149-160.
  • Eastman, J. K., Iyer, R., Liao-Troth, S., Williams, D. F. ve Griffin, M. (2014) “The Role of Involvement on Millennials' Mobile Technology Behaviors: The Moderating Impact of Status Consumption, Innovation, and Opinion Leadership”, Journal of Marketing Theory and Practice, 22(4), ss.455-470.
  • Fishbein M. ve Ajzen, I. (1974) “Attitudes Toward Objects as Predictors of Single and Multiple Behavioral Criteria”, Psychology Review, 81(1), ss.59-74
  • Fishbein, M. (Ed.). (1967), Readings in Attitude Theory and Measurement, Wiley, New York.Fishbein, M. ve Ajzen, I. (1975) “Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research” http://people.umass.edu/aizen/f&a1975.html Erişim Tarihi: 12.11.2016
  • Hammond, K.R., Stewart, T.R., Brehmer, B. ve Steinmann, D.O. (1975), Social Judgment Theory, Academic Press, New York.Higgie A. R., ve Feick F.L. (1989) “Enduring Involvement: Conceptual and Measurement Issues”, Advances in Consumer Research, 16, ss.690-696.
  • Jain, K., ve Srinivasan, N. (1990) “An Empirical Assessment of Multiple Operationalizations of Involvement”, Advances in Consumer Research, 17, ss.594-602.
  • Kaur, G., ve Gupta, S. (2012) “Consumers’ Behavioral Intentions Toward Self-Service Technology in the Emerging Markets”, Journal of Global Marketing, 25(5), ss.241-261.
  • Kline, R. B. (2011), Methodology in the Social Sciences: Principles and Practice of Structural Equation Modeling, Third Edition, The Guilford Press, New York.
  • Laurent, G. ve Kapferer, J. N. (1985) “Measuring Consumer Involvement Profiles”, Journal of Marketing Research, 22, ss.41-53.Leckie, C., Nyadzayo, M. W. ve Johnson, L. W. (2016) “Antecedents of Consumer Brand Engagement and Brand Loyalty”, Journal of Marketing Management, 32(5-6), ss.558-578.
  • Lin, J. S. C. ve Hsieh, P. L. (2007) “The Influence of Technology Readiness on Satisfaction and Behavioral Intentions toward Self-service Technologies”, Computers in Human Behavior, 23(3), ss.1597-1615.
  • McQuarrie, E. F. ve Munson, J. M. (1986) “The Zaichkowsky Personal Involvement Inventory: Modification and Extension”, Advances in Consumer Research, 14, ss.36-40.
  • Meydan, C.H. ve Şeşen, H. (2011), Yapısal Eşitlik Modellemesi AMOS Uygulamaları, İkinci Baskı, Detay Yayıncılık, Ankara.
  • Michaelidou, N. ve Dibb, S. (2008) “Consumer Involvement: a New Perspective”, The Marketing Review, 8(1), ss.83-99.
  • Mittal, B., (1989) “Measuring Purchase-decision Involvement”, Psychology and Marketing, 6(2), ss.147-162.
  • Mittal, V. ve Kamakura, W.A. (2001) “Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics, Journal of Marketing Research, 38, ss.131-142.
  • Montano, D. E. ve Kasprzyk, D. (2008) “Theory of Planned Behavior, and the Integrated Behavioral Model”, Health Behavior and Health Education: Theory, Research, and Practice. San Francisco, CA: Jossey-Bass, ss.67-96.
  • Nunnally, J. C. (1978), Psychometric Theory, Second Edition, McGraw-Hall, New York.
  • Ostrom, T. M. ve Brock, T. C. (1968) “A Cognitive Model of Attitudinal Involvement”, Theories of Cognitive Consistency: A Sourcebook, ss.373-383.
  • Park, C. W. ve Young, S. M. (1983) “Types and Levels of Involvement and Brand Attitude Formation, Advances in Consumer Research, 10, ss.320-324.
  • Sherif, C. W., Kelly, M., Rodgers Jr, H. L., Sarup, G. ve Tittler, B. I. (1973) “Personal Involvement, Social Judgment, and Action”, Journal of Personality and Social Psychology, 27(3), ss.311-328.
  • Sherif, M. ve Sherif, C. W. (1967) “Attitude As the Individual’s Own Categories: The Social Judgment-Involvement Approach to Attitude and Attitude Change”, New York: Wiley, ss.105-139.
  • Sığındı, T. ve Kavak, B. (2015) “Satın Alma Niyetinin Öngörüsünde Planlı Davranış Modeli’nin Farklı Ürün Sınıfları İçin Denenmesi”, Anadolu Üniversitesi Sosyal Bilimler Dergisi, 15(2), ss.111-128.
  • Solomon, M., Bamossy, G., Askeegard, S. ve Hogg M.K. (2006), Consumer Behaviour, A European Perspective, Third Edition, Prentice Hall, New York.
  • Şimşek, Ö. F. (2007), Yapısal Eşitlik Modellemesine Giriş, Ekinoks Yayınları, Ankara.
  • Ulusu, Y. (2016) “İlgilenim”, Öneri Dergisi, 12(45), ss.569-586.
  • Zaichkowsky, J. L. (1985) “Measuring the Involvement Construct”, Journal of Consumer Research, 12(3), ss.341-352.
  • Zaichkowsky, J. L. (1994) “The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising”, Journal of Advertising, 23(4), ss.59-70.
  • Zeithaml, V. A., Berry, L. L. ve Parasuraman, A. (1996) “The Behavioral Consequences of Service Quality”, The Journal of Marketing, 60(2), ss.31-46.