In this study, the past, present  and the future of ınnovation process in  IGDAS (Istanbul Gas Distribution Industry and Trade Incorporated Company), which has been operating for 30 years as the biggest company of the intercity natural gas distribution sector of Turkey, are mentioned. In this regard, it can be expressed that it is also mentioned in a few published studies that include experiences with regards to collecting suggestions from internal and external resources on job development in the service sector related to electric, water and gas distribution ( utility sector ), and solving some problems, evaluating them, giving feedback, their implementation and awarding stages.  In the notice, it was aimed at publicizing the company with its main field of activity, development, and some awards received, and afterwards, its innovation journey starting from the 2000s was explained via a case study approach, step by step, detailed under each title.