Öznur AĞCA
DIMENSIONS OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES FROM SHIP AGENCY PERSPECTIVE: AN EXPLORATORY STUDY
DIMENSIONS OF CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES FROM SHIP AGENCY PERSPECTIVE: AN EXPLORATORY STUDY
Mersin University Journal of Maritime Faculty
2021-Cilt: 3 - Sayı: 2
57-61
Ship Agencies,
Customer Relationship Management,
Customer Satisfaction
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