Mesut ÜLEN, Mustafa GÜLMEZ

HİZMET KALİTESİNİN İYİLEŞTİRİLMESİNDE ALTI SİGMA YAKLAŞIMI VE KONAKLAMA SEKTÖRÜNDE BİR UYGULAMA

SIX SIGMA APPROACH TO IMPROVE SERVICE QUALITY AND A PRACTICE STUDY IN HOSPITALITY SECTOR

Business and Management Studies: An International Journal

2020-Cilt: 8 - Sayı: 3

3150-3182

47 68