Gamze YILDIZ ERDURAN,
Fatma LORCU
THE INVESTIGATION OF ONLINE CUSTOMER COMPLAINTS IN THE BANKING SECTOR BY TEXT MINING
BANKACILIK SEKTÖRÜNDEKİONLİNE MÜŞTERİ ŞİKAYETLERİNİN METİN MADENCİLİĞİ İLE İNCELENMESİ
Business and Management Studies: An International Journal
2020-Cilt: 8 - Sayı: 5
3835-3866
89
88