Vitalis BASERA, Godfrey MAKANDWA

CUSTOMERS’ PERCEPTIONS, EXPECTATIONS AND EXPERIENCES OF SERVICE QUALITY FOR HOTELS IN MUTARE, ZIMBABWE

CUSTOMERS’ PERCEPTIONS, EXPECTATIONS AND EXPERIENCES OF SERVICE QUALITY FOR HOTELS IN MUTARE, ZIMBABWE

Journal of Gastronomy Hospitality and Travel

2020-Cilt: 3 Sayı: 1

51-63

customer perceptions, customer expectations, customer experiences, service quality, hotel

7779

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