Mustafa KOYUNCU, Ronald J. BURKE, Marina ASHTAKOVA, Duygu EREN

Gender Differences in Perceptions of Work Experiences and Service Quality Provided by Front-line Service Workers in Four and Five Star Hotels in Turkey: A Research Note

Gender Differences in Perceptions of Work Experiences and Service Quality Provided by Front-line Service Workers in Four and Five Star Hotels in Turkey: A Research Note

ISGUC The Journal of Industrial Relations and Human Resources

2013-Cilt: 15 Sayı: 2

16-28

Work experiences, service quality, front-line worker

91 125