Chaoying Tang, Craig R. Seal, Stefanie E. Naumann, Krystal Miguel

Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions

Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions

International Review of Management and Marketing

2013-Cilt: 3 Sayı: 2

50-57

Emotion, emotional labor, deep acting, surface acting

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