Norzalita Abd AZİZ,
Bita NAJAFİ,
Ahmad Said İbrahim AL-SHUAİBİ,
Faridahwati Mohd SHAMSUDİN
Behavioural Consequences of Customer Perception on Emotional Labour among Airline Service Employees
Behavioural Consequences of Customer Perception on Emotional Labour among Airline Service Employees
International Review of Management and Marketing
2016-Cilt: 6 Sayı: 7
162-168
Emotional Labour,
Service Orientation,
Service Quality
79
118