Tasneem F. ALFALAH
Total Quality Management Tools: Are they Necessary for Improving Service Quality and Customer Satisfaction?
Total Quality Management Tools: Are they Necessary for Improving Service Quality and Customer Satisfaction?
International Review of Management and Marketing
2017-Cilt: 7 Sayı: 3
121-125
Total Quality Management Tools,
Service Quality,
Customer Satisfaction,
Five Stars Hotels,
Jordan
100
136