Burcu DEVRİM İÇTENBAŞ, Hande ERYILMAZ

QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL

QUALITY FUNCTION DEPLOYMENT AS A STRATEGIC PLANNING TOOL

International Journal of Social Sciences and Humanity Studies

2011-Cilt: 3 Sayı: 2

73-82

strategic planning, QFD, customer satisfaction

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