Shephard MUGWENHİ, Chengedzai MAFİNİ, Elizabeth CHİNOMONA

DRIVERS OF OPERATIONAL PERFORMANCE AND CUSTOMER RETENTION IN THE CHEMICALS INDUSTRY

DRIVERS OF OPERATIONAL PERFORMANCE AND CUSTOMER RETENTION IN THE CHEMICALS INDUSTRY

International Journal of Business and Management Studies

2019-Cilt: 11 Sayı: 1

1-1

Chemicals industry, relationship quality, safety regulations, operational performance, customer relationships

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