Tolga KUYUCUK, Levent ÇALLI

Using Multi-Label Classification Methods to Analyze Complaints Against Cargo Services During the COVID-19 Outbreak: Comparing Survey-Based and Word-Based Labeling

Using Multi-Label Classification Methods to Analyze Complaints Against Cargo Services During the COVID-19 Outbreak: Comparing Survey-Based and Word-Based Labeling

Sakarya University Journal of Computer and Information Sciences

2022-Cilt: 5 Sayı: 3

371-384

Covid-19, web scraping, cargo companies, customer complaints, multilabel classification, text mining

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