Volkan OZBEK,
Sule SAHİN,
M. Emin AKKİLİC,
Fatih KOC
THE RELATIONSHIPS BETWEEN CONSUMER ATTITUDES TO THE COMPLAINT AND SWITCHING COST: A STUDY ON BANKING INDUSTRY
THE RELATIONSHIPS BETWEEN CONSUMER ATTITUDES TO THE COMPLAINT AND SWITCHING COST: A STUDY ON BANKING INDUSTRY
PressAcademia Procedia
2017-Cilt: 3 - Sayı: 1
246-256
Consumer attitudes to the complaint,
switching cost,
banking industry
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