Evaluating the Organizational Culture Types of the 5-Star Hotel's in Istanbul in terms of the Cameron & Quinn

Örgüt kültürü, işletmelerdeki inanç ve değerler, davranış normları, formal ve informal sistem süreç ve yöntemlerin bir birleşimdir. 1980'den itibaren işletme alanında önemli bir görüngü olan örgüt kültürü, turizm işletmelerinde de iş görenlerin davranışların tanımlamada önemli bir konu haline gelmiştir. Turizm işletmelerinden biri olan otel işletmelerinde örgüt kültürü, iş görenleri ortak bir amaç doğrultusunda belirsizliklere karşı hareket ettirmeye ve iş görenlere güvenli bir yolda ilerlemeyi sağlamaktadır. Bu araştırmada, İstanbul'da hizmet veren 5 yıldızlı otel işletmelerinde Cameron ve Quin'in ortaya koyduğu "Rekabetçi Değerler Modeli" kapsamında örgüt kültürü tipleri (Adokrasi, Klan, Bürokrasi ve Pazar) açısından değerlendirilmesi yapılmıştır. Araştırma kapsamında, beş yıldızlı otellerde 335 iş görene anket uygulanmıştır. Araştırma sonucunda ise, örgüt kültürü tipleri ortalamalarının oldukça yüksek olduğu ancak aralarında belirli bir farkın olmadığı görülmüştür

İş Görenlerin Algıladıkları Örgüt Kültürü Tiplerini Belirlemeye Yönelik Bir Araştırma: İstanbul'da Faaliyet Gösteren 5 Yıldızlı Oteller Örneği

Organizational culture is the combination of the beliefs, values, behavior norms, formal and informal system processes and methods. As of 1980, the organizational culture, which is an important phenomenon in business management, has become a dominant issue in defining the behaviors of the employees in tourism businesses. Organizational culture in hotel businesses ensures that the employees are motivated towards acting against uncertainties with a mutual purpose, and that they move in a safe path. In this study, the 5-star hotels in Istanbul have been evaluated in terms of organizational culture types (Adhocracy, Klan, Bureaucracy and Market) set by Cameron and Quinn "Competing Values Model". In the study context, 335 employees replied to questionnaires in 5-star hotels. According to the results of the study, the findings suggested that the mean values of the organizational culture types are higher; however, there are no clear differences among culture types

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Kaynak Göster

  • ISSN: 1305-970X
  • Yayın Aralığı: Yılda 4 Sayı
  • Başlangıç: 2006

6.5b 3.4b