Adem KOYUNCU, Serra ELA, M. İrem YILDIZ, Özlem KAYMAZ, Ebru Seda AKBAŞ, Bülent GEDİKLİ, Ali Naci YILDIZ

Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey

Background/Aim: Burnout is a syndrome of physical exhaustion, prolonged fatigue, and helplessness reflected by negative attitudes on work, life, and other people around. The aim of this study is to investigate the relationship between burnout and working conditions in the banking sector, which has intense emotional demands. Methods: The research group consisted of 1183 individuals working in 138 different branches. A data form questioning the working conditions and sociodemographic characteristics of the participants that may be related to the burnout level was filled with face-to-face interviews. Burnout level was determined using the Maslach Burnout Inventory. This was planned as a cross-sectional research. Results: Higher levels of burnout was determined in those who thought that their family income was insufficient, who had to work more than 8.5 hours per day, who were exposed to physical or mental violence, those with chronic diseases and finally, workers who thought they dealt with too many customers in a day. Conclusion: It appears that the burnout levels of the employees can be reduced by arrangements at corporate and individual levels in addition to the regulations that can be realized within the legislation.

Keywords:

Bank Branch Employees, Burnout, Maslach Burnout Inventory, Working Conditions,

PDF

___

1. WHO Constitution of the World Health Organization 2006. https://www.who.int/governance/eb/who_constitution_en.pdf Accessed 3 August 2019.
2. Schaufeli WB, Leiter MP, Maslach C. Burnout: 35 years of research and practice. Career Development International. 2009;14(3):204-20.
3. Maslach C, Leiter MP. Understanding the burnout experience: recent research and its implications for psychiatry. World Psychiatry. 2016;15(2):103-11.
4. Maslach C, Schaufeli WB, Leiter MP. Job Burnout. Annual Review of Psychology. 2001;52(1):397-422.
5. Salvagioni DAJ, Melanda FN, Mesas AE, Gonzalez AD, Gabani FL, Andrade SM. Physical, psychological and occupational consequences of job burnout: A systematic review of prospective studies. PloS one. 2017;12(10):e0185781.
6. Dias FS, Angélico AP. Síndrome de Burnout em Trabalhadores do Setor Bancário: Uma Revisão de Literatura. Trends in Psychology. 2018;26:15-30.
7. Ceyhan AA, Silig A. Relationships between Burnout Levels and Adjustment Levels of Bank Workers. Anadolu University Journal of Social Sciences. 2005;5(2):43-56.
8. Honkonen T, Ahola K, Pertovaara M, Isometsä E, Kalimo R, Nykyri E, et al. The association between burnout and physical illness in the general population—results from the Finnish Health 2000 Study. Journal of psychosomatic research. 2006;61(1):59-66.
9. Amigo I, Asensio E, Menendez I, Redondo S, Ledesma JA. Working in direct contact with the public as a predictor of burnout in the banking sector. Psicothema. 2014;26(2):222-6.
10. Li X, Kan D, Liu L, Shi M, Wang Y, Yang X, et al. The mediating role of psychological capital on the association between occupational stress and job burnout among bank employees in China. International journal of environmental research and public health. 2015;12(3):2984-3001.
11. Shahram H, Somayeh A, Behnam GF. The effect of occupational stress, psychological stress and burnout on employee performance: Evidence from banking industry Manag Sci Lett. 2014;4:2101–6.
12. Maslach C, Jackson SE. The measurement of experienced burnout. Journal of organizational behavior. 1981;2(2):99-113.
13. Ergin C. Doktor ve hemsirelerde tukenmislik ve Maslach tukenmislik olceginin uyarlanmasi. VII Ulusal Psikoloji Kongresi, 22th September 1992 Ankara (Turkey) 1992.
14. Çam O. The burnout in nursing academicians in Turkey. International journal of nursing studies. 2001;38(2):201-7.
15. Güllüce A, Kaygın E. Çalışanların demografik değişkenleri açısından tükenmişlik düzeylerini belirlemeye yönelik bir araştırma. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi. 2013;27(2):235-52.
16. Allam NSA-KZ. A comparative study of job burnout, job involvement, locus of control and job satisfaction among banking employees of Kingdom of Saudi Arabia. Life Science Journal 2013, 10(4).
17. Valente MdSdS, Lopes CS, Pastor-Valero M, Menezes PR. Psychosocial work conditions and burnout among Brazilian bank employees: a cross-sectional study. Annals Of Occupational Hygiene. 2016;60(5):567-80.
18. Gorji M, Vaziri S, Iran A. The survey job burnout status and its relation with the performance of the employees (Case study: Bank). Int Proc Econ Dev Res. 2011;14:219-24.
19. El-Hadidi N, AM AH, El-Bestar S. Job Burnout Among Employees In National Bank Of Egypt At Mansoura City. Egyptian Journal of Occupational Medicine. 2017;41(1):143-55.
20. Belias D, Koutiva M, Zournatzi E, Koustelios A. Occupational Stress among Greek Bank Employees and its relation with Emotional Intelligence. International Journal of Human Resource Studies. 2013;3(4):79-101.
21. Brauchli, R, Bauer GF, Hämmig O. Relationship between time-based work-life conflict and burnout: A cross-sectional study among employees in four large Swiss enterprises. Swiss Journal of Psychology. 2011;70(3):165–73. doi: 10.1024/1421-0185/a000052.
22. Wang Z, Xie Z, Dai J, Zhang L, Huang Y, Chen B. Physician burnout and its associated factors: a cross-sectional study in Shanghai. Journal of occupational health. 2014;56(1):73-83.
23. Choy HB, Wong MC. Occupational stress and burnout among Hong Kong dentists. Hong Kong medical journal. 2017;23(5):480-8.
24. Malini K, Supreeth S, Kennet E, Chakraborty T. Emotional Exhaustion, Mood and Tension among a Group of Bank Employees vis-vis the Demonetization Phase 2016.
25. Bolat MS, Yuruk E, Cinar O, Akdeniz E, Altunrende F, Ozkuvanci U, et al. The prevalence of Burnout Syndrome among Turkish Urologists: Results of a Nationwide Survey. Turkish journal of urology. 2018:1-8.
26. Campos JA, Schneider V, Bonafe FS, Oliveira RV, Maroco J. Burnout Syndrome and alcohol consumption in prison employees. Brazilian journal of epidemiology. 2016;19(1):205-16.
27. Global Adult Tobacco Survey Turkey 2012, World Health Organization. https://www.who.int/tobacco/surveillance/survey/gats/report_tur_2012.pdf?ua=1. Accessed 18 August 2019.
28. Olson SM, Odo NU, Duran AM, Pereira AG, Mandel JH. Burnout and Physical Activity in Minnesota Internal Medicine Resident Physicians. Journal of graduate medical education. 2014;6(4):669-74.
29. Tsai HH, Yeh CY, Su CT, Chen CJ, Peng SM, Chen RY. The effects of exercise program on burnout and metabolic syndrome components in banking and insurance workers. Industrial Health. 2013;51(3):336-46.
30. Aghilinejad M, Sadeghi Z, Abdullah A, Sarebanha S, Bahrami-Ahmadi A. Role of occupational stress and burnout in prevalence of musculoskeletal disorders among embassy personnel of foreign countries in Iran. Iranian Red Crescent medical journal. 2014;16(5):e9066.
31. Melamed S. Burnout and risk of regional musculoskeletal pain—a prospective study of apparently healthy employed adults. Stress and Health. 2009;25(4):313-21.
32. Armon G, Melamed S, Shirom A, Shapira I. Elevated burnout predicts the onset of musculoskeletal pain among apparently healthy employees. Journal of occupational health psychology. 2010;15(4):399.
33. Sibel O. Banka çalışanlarının tükenmişlik düzeylerinin iş doyumu, rol çatışması, rol belirsizliği ve bazı bireysel özelliklere göre incelenmesi. Türk Psikolojik Danışma ve Rehberlik Dergisi. 2004;3(21):57-67.
34. Tanrıverdi H, Koçaslan G, Taştan NO. Psikolojik Şiddet Algısı, Tükenmişlik Sendromu ve İşten Ayrılma Niyeti Arasındaki İlişki: Banka Çalışanları Üzerinde Bir Araştırma. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2018;25(1):113-31.