___

• Schuster MA, McGlynn EA, Brook RH. How good is the quality of health care in the United States? Milbank Q. 1988;76:517–64. doi:10.1111/1468-0009.00105.
• Özyer K, Kanbur E. An empiric research on examination of course extending to motivation. Journal of World of Turks/Zeitschrift für die Welt der Türken. 2012;4(2):212-232.
• Osland J, Kolb D, Rubin I. Organizational behavior: An experiential approach. 7th ed. Upper Saddle River, NJ: Prentice Hall; 2000.
• Uysal B, Yorulmaz M. Quality standards in health, and cognitive privacy. Selçuk University Journal of Social and Technical Researches. 2018;16:24-33.
• Mosadeghrad AM. Healthcare service quality: towards a broad definition. Int J Health Care Qual Assur. 2013;26:203–19. doi: 10.1108/09526861311311409.
• Shahidzadeh-Mahani A, Omidvari S, Baradaran HR, Azin SA. Factors affecting quality of care in family planning clinics: a study from Iran. Int J Qual Health Care. 2008;20:284–90. doi: 10.1093/intqhc/mzn016.
• Lagrosen Y, Lagrosen S. The effects of quality management – a survey of Swedish quality professionals. International Journal of Operations, Production Management. 2005;25:940–52. doi: 10.1108/01443570510619464.
• Mohammadi M, Mohammadi F, Zohrabi M. Quality management in Iran: Past experience, attitudes, and challenges. Proceedings of the 10th world congress for TQM. 2005, University of Manitoba, Canada.
• Simbar M, Ahmadi M, Ahmadi G, Alavi-Majd HR. Quality assessment of family planning services in urban health centres of Shahid Beheshti Medical Science University. Int J Health Care Qual Assur. 2006;19:430–42.doi: 10.1108/09526860610680076.
• Alexander JA, Weiner BJ, Griffith J. Quality improvement and hospital financial performance. Journal of Organizational Behavior. 2006;27:1003-29. doi: 10.1002/job.401.
• Parasuraman A, Zeithaml VA, Berry LL. A conceptual model of service quality and its implications for future research. Journal of Marketing. 1985;49:41-50. doi:10.2307/1251430.
• Glickman SW, Baggett KA, Krubert CG, Peterson ED. Promoting quality: The health-care organization from a management perspective. Int J Qual Health Care. 2007;19:341-8. doi: 10.1093/intqhc/mzm047.
• Mosadeghrad AM. Towards a theory of quality management: an integration of strategic management, quality management and project management. International Journal of Modelling in Operations Management. 2012;2:89–118. doi:10.1504/ijmom.2012.043962.
• Aghamollaei T, Zare SH, Bodat A. Patients perception and expectation about healthcare services in Bandarabas healthcare centres. Journal of Hormozgan University of Medical Sciences. 2007;11:173.
• Aydin C. Effect of Total Quality Management on Motivation of Employees: An Implementation at Pharmaceutical Sector [master's thesis]. Istanbul, Türkiye: Maltepe University, Institute of Social Sciences; 2014.
• Hall JE. Pluralistic evaluation: a situational approach to service evaluation. J Nurs Manag. 2004;12:22–7. doi: 10.1111/j.1365-2834.2004.00389.x.
• Mehrdad R. Health System in Iran. Japan Medical Association Journal. 2009;52:73.
• Mohammadi A, Shoghli AR. A survey on quality of primary health care in Zanjan district health centres. Journal of Zanjan University of Medical Science. 2008;16:89–100.
• Amabile T. M. Motivation and creativity: Effects of motivational orientation on creative writers. Journal of Personality and Social Psychology. 1985;48(2):393-399.