E-lifestyle, Customer Satisfaction and Loyalty among Mobile Subscribers in Thailand

E-lifestyle, Customer Satisfaction and Loyalty among Mobile Subscribers in Thailand

This paper aims at assessing the relationship between e-lifestyle, customer satisfaction, and loyalty among mobile service subscribers in Thailand. The results reveal that e-lifestyle has a substantial effect on customer satisfaction. Subsequently, customer satisfaction affects strongly on consumer loyalty towards telecommunication service providers. Moreover, customer satisfaction mediates the relationship between e-lifestyle and consumer loyalty. The study concludes that e-lifestyle has to be integrated into marketing strategies and customer relationship management in order to sustain consumer loyalty. From a practical point of view, the findings of this study could be used to inform businesses, particularly those in the telecommunication services industry in developing countries on the ways of enhancing customer satisfaction and loyalty.
International Review of Management and Marketing-Cover
  • Başlangıç: 2011
  • Yayıncı: İlhan ÖZTÜRK
Sayıdaki Diğer Makaleler

Methodological Approaches to the Formation of the Quality Management System for Hotels in Russian Federation

Sergey Sergeevich SKOBKİN, Yana Andreevna BELAVİNA, Kalita Gleb VADİMOVİCH

The Effect of Innovation Culture and Job Satisfaction on Relation between Human Resources Management and Employees’ Ownership in Shahr Bank of Tabriz

Soleiman IRANZADEH

Ethical Sensitivity of Accounting Students: Evidence from Malaysia

Suba Ranjini Nadaraja, Mazlina Mustapha

Moderating Effect of Access to Finance on the Relationship between Total Quality Management, Market Orientation and Small and Medium Enterprises Performance: A Proposed Framework

Halilu Bello ROGO, Mohd Noor Mohd. SHARİFF, Muhammad Haroon HAFEEZ

Investigation of Various Prediction Models of Demand on the Market of Innovations

Elena Anatol’evna DERUNOVA, İrina Nikolayevna FİLATOVA, Alexandr Sergeevich SEMENOV, Vladimir Alexandrovich DERUNOV

Public-Private Partnerships: A Solution for Infrastructure Development in the UK? Case Study of the London Underground Public-private Partnership Project

Margarita KHOTEEVA, Daria KHOTEEVA

The Differences of Asian and Western Consumers’ Attitudes towards Brand Extensions by Information Types: Attribute-Related vs. Non-Attribute-Related Information

Jae Jin LEE, Sung-jun LEE

Malaysian Consumers Ethnocentrism: The Measurement Scale and Index

Noor Hasmini Abd Ghani, Nik Kamariah Nik Mat

Market Orientation, Learning Orientation and Small Medium Enterprises Performance:The Mediating Role of Innovation

Aris Tri Haryanto, Tulus Haryono, Hunik Sri Runing Sawitri

The Influence of Individual Characteristics towards the Use of Social Media as a Learning Tool: An Empirical Analysis

Murad ALİ, Raja Ahmad İskandar Bin Raja YAACOB, Mohd Nuri-al-amin B. ENDUT