Sevda ARSLAN, Gülhan ERKUŞ KÜÇÜKKELEPÇE, Şenay GÜL

HEMŞİRELERİN DUYGUSAL EMEK DAVRANIŞLARI İLE İŞ DOYUMU ARASINDAKİ İLİŞKİNİN İNCELENMESİ

Hemşirelerin kişisel özellikleri, deneyimleri, algıları, çalışma ortamı, sağlık hizmeti sunumu sırasında yöneticilerin tutumları duygusal emek ile iş doyumu arasındaki ilişkiyi etkilemektedir. Bu çalışmanın amacı, hemşirelerin duygusal emek ve iş doyumu düzeyleri arasındaki ilişkiyi incelemektir. Araştırma tanımlayıcı kesitsel tipte olup araştırmaya katılmayı kabul eden 151 hemşire ile yürütülmüştür. Veriler Ekim-Aralık 2019 tarihleri arasında “Kişisel Bilgi Formu”, “Hemşire İş Doyum Ölçeği” ve “Duygusal Emek Ölçeği” kullanılarak toplanmıştır. Verilerin analizinde tanımlayıcı istatistikler, non parametrik testler, Spearman’s Rho korelasyon ve Mann Whitney U testi kullanılmıştır. Araştırmada Duygusal Emek Ölçeği ile Hemşireler için İş Doyumu Ölçeği toplam puanları arasında anlamlı bir ilişki olmadığı belirlenmiştir (r=0,071; p=0,0389). Duygusal Emek Ölçeği'nin Yüzeysel Davranış alt ölçeği ile Hemşire İş Doyum Ölçeği'nin Keyifli Çalışma Ortamı alt boyutu arasında istatistiksel olarak anlamlı, zayıf ve pozitif bir doğrusal ilişki tespit edilmiştir (r=0,175; p=0,031). Hemşirelerin duygusal emek davranışları ile iş doyumu sağlık hizmetlerini birçok yönden etkilemektedir. Bu çalışmanın sonuçları her seviyedeki yöneticiler için uyarıcı niteliktedir.

Anahtar Kelimeler:

Derinlemesine davranış, duygusal emek, iş doyumu, hemşireler, yüzeysel davranış

INVESTIGATION OF THE RELATIONSHIP BETWEEN EMOTIONAL LABOR BEHAVIOR AND JOB SATISFACTION OF NURSES

Personal characteristics, experiences, perceptions, working environment of nurses, and the attitudes of managers during the delivery of health services affect the relationship between emotional labor and job satisfaction. The aim of this study was to investigate the relationship between emotional labor and job satisfaction levels of nurses. The study was a descriptive cross-sectional and conducted 151 nurses who agreed to participate in the study. The data were collected between October and December 2019 using "Personal Information Form", "Job Satisfaction Scale for Nurses" and "Emotional Labor Scale". Descriptive statistics, non-parametric tests, Spearman's Rho correlation and Mann Whitney U test were used in the analysis of the data. In the study, it was determined that there was no significant relationship between the Emotional Labor Scale and Job Satisfaction Scale for Nurses total scores (r=0.071; p=0.0389). A statistically significant, weak and positive linear relationship was found between Surface Acting sub-scale of the Emotional Labor Scale and the Pleasant Work Environment sub-scale of the Job Satisfaction Scale for Nurses (r=0.175; p=0.031). Emotional labor behaviors and job satisfaction of nurses affect health care in many ways. The results of this study are stimulating for managers at all levels.

Keywords:

Deep acting, emotional labor, job satisfaction, nurses, surface acting,

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