Asking for students’ feedback concerning different constituents of learning is regarded as an important indicator of quality in today’s higher education. As higher education has become more internationalized, quality assurance and its implementation in different forms have gained significance. This study explores current trends in higher education which developed as a consequence of globalization and internationalization. Accordingly, the study analyzes the driving factors behind the current state of accreditation as a widely utilized quality mechanism leading to an emphasis on student evaluations. Relevant literature was reviewed to offer a comprehensive analysis of the role and importance of customer-orientation, quality, accreditation, students’ learning experiences and student evaluations in higher education. The situation was specifically elaborated on for the Turkish context. Also, examination of standards of a number of programs with national and/or international accreditation in accordance with the Council of Higher Education (YÖK) regulations concentrating on student evaluations demonstrates that student evaluations are implemented as part of the quality criteria specified by accrediting agencies, and thus, they are already a constituent of quality assurance mechanisms for many universities. Therefore, it is of prime importance for Turkish universities to eliminate any potential irregularities with regard to different aspects of student evaluations to enhance the transformative power of higher education as well as assuring quality for higher education as a whole.
Öğrencilerden öğrenme süreçlerine ilişkin geribildirim talep etmek, günümüz yükseköğretiminde önemli kalite göstergelerinden biri olarak görülmektedir. Yükseköğretimin uluslararasılaşması, kalite güvence ve çeşitli şekillerdeki kalite uygulamalarının önemini artırmıştır. Bu çalışmada, yükseköğretim kurumlarında küreselleşme ve uluslararasılaşma ile birlikte ortaya çıkan güncel yönelimler incelenmiştir. Bir kalite güvence mekanizması olarak gün geçtikçe yaygınlaşan akreditasyon ve akreditasyon sürecinin önemli bileşenlerinden olan öğrenci değerlendirmelerine yapılan vurgunun arkasındaki unsurlar ele alınmıştır. Yükseköğretimde müşteri odaklılık, kalite, akreditasyon, öğrenci deneyimleri ve öğrenci değerlendirmelerinin yeri ve önemi kapsamlı bir literatür taraması aracılığıyla sunulmuştur. Durum, Türkiye bağlamında özel olarak irdelenmiştir. Yükseköğretim Kurulu (YÖK) düzenlemeleri gereğince ulusal ve/veya uluslararası akreditasyon almış olan bazı programların öğrenci değerlendirmelerine odaklı standartlarının incelenmesi, birçok üniversitede öğrenci değerlendirmelerinin akreditasyon kuruluşları tarafından öngörülen standartlara göre uygulandığını ve halihazırda önemli bir kalite güvence unsuru olduğunu göstermektedir. Bu sebeple, Türk üniversitelerinde öğrenci değerlendirmelerinin farklı boyutlarına ilişkin potansiyel düzensizlikleri ortadan kaldırmak hem genel olarak üniversitede öğretim kalitesini güvence altına almak hem de yükseköğretimin eğitim yoluyla öğrenciyi dönüştürme gücünü artırmak için büyük önem arz etmektedir.
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