Küçük ve Orta Ölçekli İşletmelerdeki Kalite Güvence Uygulamalarının Bütünsel İşletme Performansı Üzerine Etkilerinin İncelenmesi

Bu çalışmanın amacı, üretim endüstrisinde faaliyetini devam ettiren küçük ve orta ölçekli işletmelerdeki kalite güvence uygulamalarının bütünsel işletme performansı üzerine etkilerinin incelenmesi amacıyla bir model geliştirmek ve test etmektir. Bu model doğrultusunda bir e-posta anketi hazırlanmış ve fırmalardaki kalite yöneticilerine uygulanmıştır. Kullanılan veriler 230 ISO belgeli firmalardan toplanmıştır. 39 değişkeni daha az sayıda boyutlara indirmek için açıklayıcı faktör analizi kullanılmıştır. Analiz sonrasında kalite güvence uygulamaları ve bütünsel işletme performansı ile ilgili 13 boyut bulunmuştur. Bu boyutlar arasındaki ilişkileri analiz etmek için Yapısal Eşitlik Modeli (YEM) kullanılmış ve sonuçlar raporlanmıştır. Analiz sonuçlan, üretim fırmalarındaki kalite güvence uygulamalarının, bütünsel işletme performansı üzerine pozitif etkilerinin bulunduğunu göstermektedir.

Anahtar Kelimeler:

performans

An Investigation of the Impacts of Quality Assurance Practices on Overall Business Performance in Small and Medium Size Companies

The objective of this paper is to setup a model in order to explore and test the impacts of the quality assur¬ance practices on overall business performance in small and medium size companies which continue activi¬ties in manufacturing industry. In the direction of this model, a mail survey was prepared and applied to quality managers in these companies. Used data in this paper was collected from a sample of 230 ISO certified companies. Exploratory factor analysis is used to reduce the 39 variables into a smaller set of dimensions. After the analysis, 13 dimensions have been found which are related to quality assurance practices and overall business performance. Structural Equation Modeling (SEM) was used to analyze the relationships between these dimensions and then the results were reported. The results of the analysis show that the quality assurance practices in manufacturing companies have positive effects on the overall business performance.

Keywords:

performance,

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