Hat yöneticilerin insan kaynakları yönetimi uygulamalarındaki performansı ile ilişkili etkenler: Konaklama işletmelerinde bir araştırma

Bu çalısmada, konaklama isletmelerinde hat yöneticilerin insan kaynakları yönetimi (İKY) uygulamalarını yürütmeleri ile sahip oldukları istekleri, insan kaynakları yönetimi yetkinlikleri, zamanları, örgütsel destekleri, insan kaynakları yönetimi politika ve prosedürleri arasındaki iliski arastırılmaktadır. İstanbul’da faaliyet gösteren 16 otel isletmesinde çalısan hat yöneticilerin olusturduğu örneklemden anket yöntemiyle elde edilen veriler faktör analizi, korelasyon analizi ve regresyon analizi vasıtasıyla değerlendirilmistir. Elde edilen bulgular sonucunda, değiskenler arasında anlamlı iliskilerin var olduğu istatistiksel olarak kabul edilmistir.

The factors connected with the role of line managers in terms of human resource management practises in hotel establish ments

In this study, the relationship between implementation of line managers human resource management (HRM) practices and line managers having desire, competency of human resource management, organizational support, time, human resource management policies and procedures is investigated in hotel establishments. The data provided from a, sample of the line managers in 16 hotel establishments are analyzed via factor analysis, correlation analysis and regression analysis. According to the results, it is statistically supported that there is a significant relationships between the variables.

___

  • ARMSTRONG, M., 2006, Handbook of Human Resource Management Practice, Tenth Edition, Kogan Page, London.
  • BHATNAGAR, J.; SHARMA, A., 2005, “The Indian Perspective of Strategic HR Roles and Organizational Learning Capability”, International Journal of Human Resource Management, 16:1711-1739.
  • BİNGÖL, D., 2006, İnsan Kaynakları Yönetimi, 6. Baskı, Arıkan Basım Yayım, İstanbul.
  • BOND, S.; WISE, S., 2003, “Family Leave Policies and Devolution to the Line”, Personnel Review, 32: 58-72.
  • BOND, S.; McCRACKEN,M., 2005, “The Importance of Training in Operationalising HR Policy”, Journal of European Industrial Training, 29: 246-260.
  • BREDIN, K.; SÖDERLUND, J., 2007, “Reconceptualising Line Management in Project-Based Organisations”, Personnel Review, 35: 818-833.
  • CHAND, M.; A. KATOU, A., 2007, “The Impact of HRM Practices on Organisational Performance in the Indian Hotel Industry”, Employee Relations, 29: 576-594.
  • COMPEER, N.;SMOLDER, M.; KOK, J., 2005, “Scale Effects in HRM Research, A Discussion of Current HRM Research from an SME Perspective”, EIM Business & Policy Research, Scales Paper, N200501:2- 36.
  • DICK, P.; HYDE, R., 2006, “Line Manager Involvement in Work-Life Balance and Career Development: Can’t Manage, Won’t Manage?”, British Journal of Guidance&Counselling, 34: 345-364.
  • EROĞLU, E., (2005, “Müsteri Memnuniyeti Ölçüm Modeli”, İ.Ü. İsletme Fakültesi İsletme Dergisi, 34: 7-25.
  • GAUTAM, D. K.; DAVIS, A.J., 2007, “Integration and Devolvement of Human Resource Practices in Nepal”, Employee Relations, 29: 711-726.
  • HARRIS, L., 2007, “The Changing Nature of the HR Function in UK Local Government and its Role as Employee Champion”, Employee Relations,30: 34-47.
  • KANTEN, S., 2006, Konaklama İsletmelerinde Hizmet Kalitesi Açısından İsgörenlerin Prososyal Hizmet Davranıslarının Sağlanmasında İnsan Kaynakları Yönetimi Uygulamalarının Rolü ve Bir Arastırma, Yayınlanmamıs Doktora Tezi, İstanbul Üniversitesi.
  • KLIDAS, A.; BERG, P.T.; WILDEROM, C.P.M., 2007, “Managing Employee Empowerment in Luxury Hotels in Europe”, International Journal of Service Industry Management, 18: 70-88.
  • KURTULUS, K., 1996, Pazarlama Arastırmaları, Avcıol Basım, İstanbul.
  • LARSEN, H.H.; BREWSTER, C., 2003, “Line Management Responsibility for HRM: What is Happening in Europe?”, Employee Relations, 25: 228-244.
  • LYNCH, S., 2004, “Line Manager and Their Management of Human Resources: Evidence from the Retail Industry”, Canterbury Business Schooll Working Paper Series, 41: 1- 27.
  • MACNEIL, M.C., 2004, “Exploring the Supervisor Role as a Facilitator of Knowledge Sharing in Teams”, Journal of European Industrial Training, 28: 93-102.
  • MARTINS, L.P. (2007): “A Holistic Framework for the Strategic Management of First Tier Managers”, Management Decision,45: 616-641.
  • McCONVILLE, T., 2006, “Devolved HRM Responsibilities, Middle- Managers and Role Dissonance”, Personnel Review, 35: 637-653.
  • MAXWELL, G.A.; WATSON, S., 2006, “Perspectives on Line Managers in Human Resource Management: Hilton International’s UK Hotels”, International Journal of Human Resource Management, 17: 1152- 1170.
  • NAKİP, M., 2003, Pazarlama Arastırmaları, Seçkin Yayıncılık, Ankara.
  • NEHLES, A.C.; RIEMSDIJK, M.V.; KOK, I.; LOOISE, J.K., 2006, “Implementing Human Resource Management Successfully: A-First Line Management Challenge”, Management Revue,17: 256-273.
  • ÖZTÜRK, Y.; SEYHAN, K., 2005, “Konaklama İsletmelerinde Sunulan Hizmet Kalitesinin Arttırılmasında İsgören Eğitiminin Yeri ve Önemi”, Ticaret ve Turizm Eğitim Fakültesi Dergisi, 1: 121-140.
  • PAPALEXANDRIS N.; PANAYOTOPOULOU, L., 2005, “Exploring the Partnership Between Line Managers and HRM in Greece”, Journal of European Industrial Training, 29: 281-291.
  • RAUB, S.; ALVAREZ, L.; KHANNA, R., 2006, “The Different Roles of Corporate and Unit Level Human Resources Managers in the Hospitality Industry”, International Journal Of Contemporary Hospital Management, 18: 135-144.
  • RENWICK, D., 2003, “HR Managers Guardians of Employee Wellbeing?”, Personnel Review, 32: 341-359.
  • SENCAN, H., 2002, Bilimsel Yazım, İ.Ü İsletme Fakültesi Yayınları, İstanbul.
  • ÜLGEN, H.; MİRZE, K., 2004, İsletmelerde Stratejik Yönetim, Literatür Yayınları, İstanbul.
  • VALVERDE, M.; RYAN, G.; SOLER, C., 2006, “Distributing HRM Responsibilities: a Classification of Organisations”, Personnel Review, 35: 618-636.
  • WATSON, S.; MAXWELL, G.A.; FARQUHARSON, L., 2007, “Line Managers’ Views on Adopting Human Resource Roles: The Case of Hilton (UK) Hotels”, Employee Relations, 29: 30-49.
  • WHITTAKER, S.; MARCHINGTON, M., 2003, “Devolving HR Responsibility to the Line Threat, Opportunity or Partnership?”, Employee Relations, 25: 245-261.
  • ZUPAN, N.; KASE, R., 2007, “The Role of HR Actors in Knowledge Networks”, International Journal of Manpower, 28: 243-259.