Employees' Perceptions of Electronic Banking Implications a Study in Five Big Garanti Bank Branches in İstanbul

Bankacılık sektöründe, şube çalışanlarının elektronik bankacılık uygulamalarım algılamalarını ölçen çalışmalar gerçekleştirilmiştir. Bu çalışmalardan elde edilen bulgulara dayanarak bir anket oluşturulmuş ve şube çalışanlarına uygulanmıştır. Bu bağlamda, bu çalışma elektronik bankacılık uygulamalarını sunmayı ve Garanti Bankası'nda gerçekleştirilen bir çalışma ile şube çalışanlarının elektronik bankacılık uygulamalarına karşı algılarını belirlemeyi amaçlamaktadır. Şube çalışanlarının elektronik bankacılık uygulamalarmı nasıl algıladıklarının belirlenmesi, banka şubelerinin elektronik bankacılık uygulamalarına dayalı performanslarının artmasına yardımcı olacaktır.

Çalışanların Elektronik Bankacılık Uygulamalarını Algılamaları İstanbul'daki Beş Büyük Garanti Bankası Şubasinde Bir Araştırma

In the banking sector, studies that measured branch employees' perceptions toward the implications of electronic banking were done. Based on these findings, a questionnaire was designed and branch employees were asked to fill out. In this frame, this study aims to present the implications of e-banking and determine the bank branch employees' perceptions towards those through a study in Garanti Bank. Determination of how branch employee perceive e-banking implications will help maintain better performance based on e-banking for the bank branches.

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