A Conceptual Study on Airport Retailing

In this article; beginning in USA in 1978, after the turkey in the liberalization movement in the aviation industry began in 2003, it aims to examine the importance of developing and also gained importance and development of airport retailing. Turkey is also a world tourism and aviation's share of the pie is increasing day by day and also by opening services Airport Istanbul, especially issues that will strengthen the current position to grow even further in the transit market makes it more important. The privatization movements in the aviation sector, which started with airlines, have led to the gradual disappearance of state-owned airlines and the replacement of private airlines. After national and international regulations, ground handling companies, catering services, airport and terminal operations were privatized. As a result of privatization terminal operators have begun to focus on retail revenue in order to increase their total revenues. Although terminal retailing first focused on duty free duty free retailing, the potential of other retail revenues has been recognized in recent years. Since the airports are intense controls in terms of entry and exit, the areas to be retailing are also limited. Since the time from the entrance to the terminal boarding was limited, terminal retailing became an area where more attention should be paid. It is gaining more importance as it is the fastest growing retail sector after e-commerce in global trade. For this purpose, previously conducted studies and findings on airport retailing are compiled, the development of airport retailing, the factors affecting the purchasing behaviour of passengers at the airport are explained, the types of airport retailing are explained and recommendations are provided to the companies operating in this field.

Havalimanı Terminal Perakendeciliği Üzerine Kavramsal Bir Çalışma

Bu makalede ABD’de 1978 yılında, Türkiye’de de 2003 yılında başlayan havacılık sektöründeki serbestleşme hareketleri sonrası gelişen ve de önem kazanan havalimanı perakendeciliğinin önemi ve gelişiminin incelenmesi amaçlanmaktadır. Türkiye’nin de dünya turizm ve havacılık pastasından aldığı payın her geçen gün arttığını ve de İstanbul Havalimanı’nın hizmete açılması ile İstanbul’un özellikle transit yolcu pazarında daha da büyüyerek mevcut konumunu güçlendirecek olması konuyu daha da önemli hale getirmektedir. Havacılık sektöründe havayolları ile başlayan özelleştirme hareketleri, devlete ait havayollarının yavaş yavaş ortadan kalkmasına ve yerlerini özel havayollarının doldurmasına sebep olmuştur. Ulusal ve uluslararası düzenlemeler sonrası yer hizmeti kuruluşları, ikram hizmeti kuruluşları, havalimanı ve terminal işletmeleri de özelleştirilmiştir. Özelleştirme neticesinde terminal işletmecileri gelirlerini arttırmak için perakendecilik gelirlerine odaklanmaya başlamışlardır. Terminal perakendeciliği ilk olarak duty free diye adlandırılan gümrüksüz mağazacılığa odaklanmış olsa da son yıllarda diğer perakendecilik gelirlerinin de potansiyelinin farkına varılmıştır. Havalimanları giriş ve çıkış anlamında kontrollerin yoğun olduğu alanlar olduğu için perakendecilik yapılacak alanlar da sınırlı tutulmaktadır. Terminale girişten uçağa binene kadarki süreçte zaman kısıtlı olduğu için terminal perakendeciliği daha fazla özen gösterilmesi gereken bir alana dönüşmüştür. Küresel ticaret içerisinde e-ticaret perakendeciliğinden sonra en fazla büyüyen perakende sektörü olduğu için daha da önem kazanmaktadır. Bu amaçla daha havalimanı perakendeciliği konusunda daha önceden yapılmış çalışmalar ve elde edilen bulgular derlenmekte, havalimanı perakendeciliğinin gelişimine, yolcuların havalimanında satın alma davranışlarını etkileyen unsurlara yer verilmekte, havalimanı perakendecilik türleri açıklanmakta ve bu alanda faaliyet gösteren işletmelere öneriler sunulmaktadır.

___

Appold, S. J. ve Kasarda, J. D. (2006). “The appropriate scale of US airport retail activities.” Journal of Air Transport Management, 12(6): 277–287.

A&T Bank (2019). Perakende Sektörü Raporu. https://www.atbank.com.tr/documents/PERAKENDE%20SEKTORU_MART%202019.PDF

BAA (2018). Heathrow Airport Report. https://www.heathrow.com/file_source/Heathrow/Static/PDF/Heathrow-SP-Limited-Q4-2018-results-release.pdf

Bamberger, V., Bettati, A., Hoeffinger, S., Kuruvilla T. ve Wille V. (2009). Mastering Airport Retail: Roadmap to New Industry Standarts, Arthur D Little Research.

Baron, S. ve Wass, K. (1996). “Towards an understanding of airport shopping behaviour. international review of retail.” Distribution and Consumer Research, 6(3): 301–322.

Benham, D. (2009). “Successfully optimising retail space from existing airport facilities.” Journal of Airport Management, 4(1): 8–13.

Crawford, G. ve Melewar, T. C. (2003). “The importance of impulse purchasing behaviour in the international airport environment.” Journal of Consumer Behaviour, 3(1): 85–98.

DHMİ, Tüm Havaalanları Giriş Kartı Talimatı (SHT – 17.1) Madde 8/f).

Doganis, R. (1992). The Airport Business. London; New York: Routledge.

Duval, D. (2007). Tourism and Transport: Modes, Networks and Flows. Buffalo: Channel View Publications.

Entwistle, M. (2007). “Customer service and airport retail: Stimulate passenger spending.” Journal of Airport Management, 1(2): 151–157.

Freathy, D. P. ve O’Connell, F. (1998). European Airport Retailing: Growth Strategies for the New Millennium. Basingstoke: Palgrave Macmillan.

Freathy, P. ve O’Connell, F. (1999). “A typology of European airport retailing.” Service Industries Journal, 19(3): 119–134.

Freathy, P. ve O’Connell, F. (2012). “Spending time, spending money: Passenger segmentation in an international airport.” The International Review of Retail, Distribution and Consumer Research, 22(4): 397–416.

Geuens, M., Vantomme, D. ve Brengman, M. (2004). “Developing a typology of airport shoppers.” Tourism Management, 25(5): 615–622.

Gkritza, K., Niemeier, D. ve Mannering, F. (2006). “Airport Security Screening and Changing Passenger Satisfaction: An Exploratory Assessment.” Journal of Air Transport Management, 12(5), 213–219.

GlobalData (2016). Global Airport Retailing Report:2017-2022

Graham, A. (2008). Managing Airports: An International Perspective (third edition.). Oxford; Burlington, MA: Routledge.

Graham, A. (2009). “How important are commercial revenues to today’s airports?” Journal of Air Transport Management, (3):106-111.

Hobson, J. P. (2000). “Tourist shopping in transit: The case of BAA.” Journal of Vacation Marketing, 6(2): 170–183.

Hsu, C.-I. ve Chao, C.-C. (2005). “Space allocation for commercial activities at international passenger terminals.” Transportation Research Part E: Logistics and Transportation Review, 41(1): 29–51.

Huang, W.-H. ve Kuai, L. (2006). “The in-flight shopper.” Journal of Air Transport Management, 12(4): 207–211.

IATA, (2017), Press Release No: 55, https://www.iata.org/en/pressroom/pr/2017-10-24-01/

Jarach, D. (2001). “The evolution of airport management practices: Towards a multi-point, multiservice, marketing-driven firm.” Journal of Air Transport Management, 7(2): 119–125.

Jarach, D. (2005). Airport Marketing: Strategies to Cope with the New Millennium Environment. Aldershot, Hampshire, England; Burlington, VT: Avebury Aviation.

Keown, C. F. (1989). “A model of tourists’ propensity to buy: The case of Japanese visitors to Hawaii.” Journal of Travel Research, 27(3): 31–34.

Kim, H. ve Shin, J.-H. (2001). “A contextual investigation of the operation and management of Airport concessions.” Tourism Management, 22(2): 149–155.

Knight, M. R. (2009). “Taking flight: Airport shopping and dining.” Research Review, 16(1): 37-40.

KPMG (2019). Sekteröl Bakış – Perakende Raporu. https://assets.kpmg/content/dam/kpmg/tr/pdf/2019/03/sektorel-bakis-2019-perakende.pdf

Laesser, C. ve Dolnicar, S. (2012). “Impulse purchasing in tourism–learnings from a study in a matured market.” Anatolia: An International Journal of Tourism and Hospitality Research, 23(2): 268–286.

Lee, J. A. ve Kacen, J. J. (2008). “Cultural influences on consumer satisfaction with impulse and planned purchase decisions.” Journal of Business Research, 61(3): 265–272.

Perng, S.-W., Chow, C.-C. ve Liao, W.-C. (2010). “Analysis of shopping preference and satisfaction with airport retailing products.” Journal of Air Transport Management, 16(5): 279-283.

Scholvinck, J., 2000. The Travel Stress Curve. Market Square Consulting, Amsterdam

SHGM (2019), Sivil Havacılık Genel Müdürlüğü 2018 Faaliyet Raporu, http://web.shgm.gov.tr/documents/sivilhavacilik/files/pdf/kurumsal/faaliyet/2018.pdf

Stasiulevicuis, G. (2012). “Revealing shopper truths in travel retail.” Journal of Airport Management, 6(3): 217–224.

Thompson, B. (2007). “Airport retailing in the UK.” Journal of Retail & Leisure Property, 6(3): 203–211.

Timothy, D. J. (2005). Shopping Tourism,Retailing and Leisure. Clevedon, UK ; Buffalo, NY: Channel View Publications.

Topping, P. (2010). “Promotions and incentives in airport retailing.” Journal of Airport Management, 4(3): 208–210.

Torres, E., Dominguez, J. S., Valdes, L. ve Aza, R. (2005). “Passenger waiting time in an airport and expenditure carried out in the commercial area.” Journal of Air Transport Management, 11(6): 363–367.

Tovar, B. ve Martín-Cejas, R. R. (2009). “Are outsourcing and non-aeronautical revenues important drivers in the efficiency of spanish airports?” Journal of Air Transport Management, 15(5): 217–220.

Zhang, A. ve Zhang, Y. (1997). “Concession revenue and optimal airport pricing.” Transportation Research Part E: Logistics and Transportation Review, 33(4): 287–296.

Duffy C. Weir, Consultant in the Retail Marketing ,http://specialtyretail.com/issue/2013/04/retailing-locations/reaching-for-thesky/.

Juliet Mann, http://edition.cnn.com/2012/03/08/business/mpe-ryanair ceo/index.html World’s Best Airport Shopping 2019, https://www.worldairportawards.com/worlds-best-airportshopping-2019/

http://web.shgm.gov.tr/documents/sivilhavacilik/files/pdf/kurumsal/faaliyet/2018.pdf,

http://www.havayolu101.com/2011/08/10/markalar-havalimanini-yeniden-kesfediyor/

http://www.havayolu101.com/2012/08/17/alti-farkli-havalimani-musterisi

http://www.airporthaber.com/havacilik-haberleri/duty-free-taktikleri.html

http://www.passengerselfservice.com/2013/05/10/frankfurt-airport-fra-is-testing-a-qr-wall-forshopping

http://www.airparks.co.uk/gatwick-airport-shopping.html

http://www.airparks.co.uk/gatwick-airport-shopping.html

http://www.retail-week.com/sectors/food/in-pictures-tesco-launches-virtual-shopping-wall-atgatwick-airport/5039449.article

www.turkishstudies.net/social

http://www.airporthaber.com/havacilik-haberleri/duty-free-taktikleri.html

http://www.netnuancedf.com/index.php?tarihce=1

http://www.airporthaber.com/havacilik-haberleri/eglenceye-ucuyoruz.html

http://www.airporthaber.com/havacilik-haberleri/duty-free-taktikleri.html

https://www.skyscanner.com.tr/haberler/ziyaret-etmeniz-gereken-11-ultra-modern-havaalani

https://www.igairport.com/tr/basin-bultenleri/dunyanin-en-buyuk-duty-free-anlasmasi-imzalandi

https://www.igairport.com/tr/basin-bultenleri/iga-ceosu-kadri-samsunlu-istanbul-havalimaninibbcye-anlatti

https://ticaret.gov.tr/data/5d63d89d13b8762f7c43a738/32- gumruksuz%20Satis%20Magazasi%20Sayilari.pdf

https://www.dhmi.gov.tr/sayfalar/istatistik.aspx
Turkish Studies - Social Sciences-Cover
  • ISSN: 2667-5617
  • Yayın Aralığı: Yılda 6 Sayı
  • Başlangıç: 2006
  • Yayıncı: ASOS Eğitim Bilişim Danışmanlık Otomasyon Yayıncılık Reklam Sanayi ve Ticaret LTD ŞTİ