Bu çalışmanın amacı STK'ların performansını artırmada bilgi yönetimi stratejilerinin rolünü araştırmaktır. Nicel araştırma tekniğinin kullanıldığı bu araştırmanın poülasyonuuFilistin’deki toplam 1.200 aktif yerel ve uluslararası STK'lar oluşturmaktadır. 291 anketin dikkate alındığı çalışmanın ampirik kısmında, STK yöneticilerinden veya -temsilcilerinden 228 anket toplanmıiştır. Verilerin güvenilirliğini ve geçerliliğini değerlendirmek ve değişkenler arası korelasyonlara bakmak için için yapılan istatistiksel analizler doğrultusunda, hipotezler test edilmiştir. Elde edilen sonuçlara gore örgütsel süreç/işlevlerin hem kodlama hemde kişiselleştirme stratejilerine etki ettiği görülmüştür. Ayrıca kişiselleştirme stratejisinin finansal sürdürülebilirliğe etkisi görülmüştür. Son olarak hem kodlama hemde kişiselleştirme stratejilerinin projeveya program performansına etki ettiği ortaya çıkmıştır. Araştırmadan elde dilen sonuçlara gore çalışmada, hem akademisyenlere hemde Filistindeki STK yöneticileri ve temsilcilerine kimi önermelerde bulunulmuştur.
The purpose of this study is to investigate the role of knowledge management strategies in enhancing NGOs’ performance. Descriptive research is followed in this study as well as a quantitative methodology design based on an electronic questionnaire survey to collect data. The research population consists of a total of 1,200 local and international NGOs that are active throughout the Palestinian Territories. A total number of 291 questionnaires were distributed to managers of NGOs or their representatives a total of 228 responses were received. The validity and reliability of the collected data were evaluated, which was used for statistical analysis. The researcher used SPSS (Statistical Package for Social Science) version 25.00 to evaluate these hypotheses. The research results demonstrate that the knowledge management strategies of “codification” and “personalization” are significantly affecting the selected NGOs' performance indicators in Palestine in terms of financial sustainability, organization process/function, and program/project performance. However, the hypothesis of the impact of the codification strategy on financial sustainability was dropped from the model due to a lack of significance. The study recommends that decision-makers in NGOs in Palestine should apply knowledge management strategies as a means of increasing organizational performance.
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