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RESTORAN İŞLETMELERİNDE ETİK LİDERLİK VE ÖRGÜTSEL BAĞLILIK: SERVİS İKLİMİNİN ROLÜ

Restoran işletmelerinin karşılaştığı zorluklardan en önemlisi, çalışanları iyi bir servise teşvik etmektir. İyi servis, uygun servis ikliminin yaratılmasına bağlıdır. Çalışanlar, güvenilir yöneticileri gözlemleyerek normları ve uygun davranışları öğrenirler. Etik davranışların yöneticiler tarafından kurumsallaştırılması, iyi bir servis iklimi ve çalışanların kendilerini örgütün bir parçası olarak görmesi için önem kazanmaktadır. Bu çalışmanın amacı etik liderlik, örgütsel bağlılık ve servis iklimi konularını restoran işletmeleri bağlamında değerlendirmek ve servis ikliminin örgütsel bağlılık üzerinde aracı değişken rolünü araştırmaktır. Bu amaç doğrultusunda, İstanbul ilinde faaliyet gösteren turizm işletme belgeli birinci sınıf restoran işletmeleri çalışanlarından anket formları aracılığıyla veri toplanmıştır. Çalışmanın sonuçları, servis ikliminin bir boyutu olarak yönetici desteğinin örgütsel bağlılık üzerinde doğrudan önemli bir etkisini ortaya koymaktadır. Ayrıca etik liderlik servis iklimini de olumlu yönde etkilemektedir. Etik liderlik restoran çalışanlarının örgütsel bağlılığını artırmakta ve servis olumlu iklimi bu etkiyi güçlendirmektedir.

Anahtar Kelimeler:

Etik Liderlik, Örgütsel Bağlılık, Servis İklimi, Restoran İşletmeleri, İstanbul

ETHICAL LEADERSHIP AND ORGANIZATIONAL COMMITMENT IN RESTAURANT BUSINESSES: THE ROLE OF SERVICE CLIMATE

The most important one of the challenges that restaurant businesses face is to encourage employees for a good service. Good service depends on the creation of an appropriate service climate. Employees learn norms and appropriate behaviors by observing reliable managers. The institutionalization of ethical behaviors by managers has been gaining importance for a good service climate and for the employees in order to see themselves as a part of the organization. The aim of this study is to evaluate ethical leadership, organizational commitment and service climate in the context of restaurant businesses and to investigate the mediating variable role of service climate on organizational commitment. In accordance with this purpose, data were collected through questionnaire forms from the employees of the first class restaurant businesses in the province Istanbul. The results of the study reveal a significant direct effect of managerial support as a dimension of service climate on organizational commitment. Furthermore, ethical leadership positively affects the service climate. Ethical leadership enhances the organizational commitment of restaurant employees and positive service climate strengthens this impact.

Keywords:

Ethical Leadership, Istanbul, Organizational Commitment, Restaurant Businesses, Service Climate,

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