Toplam Kalite Yönteminde Katılım ve Kalite Çemberleri: Eleştirel Bir Değerlendirme

Bu makalenin amacı, Toplam Kalite Yönetimi'nin tipik uygulamaları olan 'işgören katılımı' ve 'kalite çemberleri'nin işgörenler üzerindeki etkilerini eleştirel bir perspektiften hareketle değerlendirmektir. Bu değerlendirmeye dayanak oluşturan veriler, 2001 yılında tekstil sektöründen seçilmiş bir firmada gerçekleştirilen örnekolay çalışmasından elde edilmiştir. Araştırmada, firmada faal durumda olan çemberler içinden seçilmiş 50 çember üyesi işgörenle görüşmeler gerçekleştirilmiş, firma dokümanlarının incelenmesi de araştırmayı destekleyici bir teknik olarak kullanılmıştır.

Employee Involvement and Quality Circles in Total Quality Management: A Critical Evaluation

The purpose of this study is to evaluate the effects of 'employee involvement' and 'quality circles' on employees, which are typical practises of total quality management, from the point of a critical perspective point of view. The data supporting this evaluation are obtained from the case study which was performed in a firm selected from the textile sector in 2001. In the related study, 50 cycle member employees selected within the active cycles in the firm were interviewed. An examination of the documents of the firm were used as reinforcing technique.

Kaynakça

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