PERFORMANS DEĞERLENDİRMEDE KELİMELERİN GÜCÜ: ANLATI YORUMLARI HAKKINDA TEORİK BİR ARAŞTIRMA

Performans değerlendirme yöntemlerinin çoğu, sayısal değerlendirmelerin yanı sıra çalışanla ilgili daha kapsamlı bilgiler sunan “anlatı yorumlarını” da içermektedir. Ancak akademik literatürün büyük bir çoğunluğu sadece sayısal değerlendirmelere odaklanmış, anlatı yorumlarına gereken önem verilmemiştir. Bu kalitatif yöntem, iş performansı ile ilgili sunduğu zengin içerik, nedensellik açıklamaları ve serbest biçimi nedeni ile sayısal değerlendirmelere göre daha avantajlı görülmektedir. Aynı zamanda performans değerlendirmenin değerlendirici ve değerlendirilen arasındaki karşılıklı etkileşime dayanan bir süreç olduğu düşünüldüğünde yorumlar, sayıların dolaysız ve yüzeysel mesajına göre daha kullanışlı görülmektedir. Başka bir ifade ile çalışanın performansının tam resmine ancak anlatı yorumlarındaki ifadelerin açıklayıcı gücü ile ulaşılması mümkündür. Söz konusu önemine rağmen ülkemiz akademik literatüründe, performans yönetimi alanında anlatı yorumlarının neredeyse hiç araştırılmamış olması dikkat çekicidir. Bu noktadan hareketle bu çalışmada anlatı yorumları ile ilgili bir farkındalık oluşturulması amaçlanmış ve konu teorik olarak ele alınmıştır. Yapılan çalışma ile anlatı yorumlarının ne olduğu, önemi, yaygınlaşma nedenleri, sahip olduğu karakteristik özellikler, sayısal değerlendirmelere göre avantajları ortaya konulmuştur. Çalışmanın sonucunda performans değerlendirmenin daha tutarlı ve güvenilir sonuçlar üretebilmesi için anlatı yorumlarının sayısal değerlendirmelerle birlikte kullanılması gerektiği tespit edilmiştir.

Anahtar Kelimeler:

Performans Değerlendirme, Sayısal Değerlendirme, Kalitatif Değerlendirme, Anlatı Yorumları

POWER OF WORDS IN PERFORMANCE APPRAISAL: A THEORETICAL STUDY ON NARRATIVE COMMENTS

Most of the performance appraisal methods include “narrative comments” that provide more comprehensive information about the employee, as well as numerical ratings. However, the overwhelming majority of the academic literature has only focused on numerical ratings and narrative comments have not been adequately studied. This qualitative method is considered more advantageous than numerical ratings due to its rich content on job performance, causality explanations, and free form. Moreover, considering that performance appraisal is a process based on mutual interaction between rater and ratee, comments seem more valuable than the direct and shallow message of numbers. In other words, the holistic picture of the employee’s performance can only be achieved with the explanatory power of the expressions in the narrative comments. It is striking that despite its importance, narrative comments have hardly been studied in the field of performance management of Turkish academic literature. From this point of view, this study aims to raise awareness about narrative comments and the subject is discussed theoretically. With this study, the concept of narrative comments, its importance, the reasons behind its popularity, its characteristics, and its advantages over numerical ratings have been presented. As a result of the study, it was determined that narrative comments should be used together with numerical ratings for performance appraisals to produce more consistent and reliable results.

Keywords:

Performance Appraisal, Numerical Ratings, Qualitative Ratings, Narrative Comments,

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