Bu çalışmada, pasif temsilin sembolik temsile dönüşümü ve sembolik temsil ile bireylerin kamu bürokrasisine karşı geliştirdikleri güven, katılım ve meşruiyet tutumları arasındaki ilişkinin ortaya konulması amaçlanmıştır. Kolluk bürokrasisi hakkındaki algı ve tutumlar, Nevşehir ilinde yaşayan vatandaşlar üzerinden belirlenmeye çalışılmıştır. Araştırmanın verileri küme örneklem metoduyla belirlenen 550 kişiden oluşan örneklem kitlesinden anket formuyla derlenmiştir. Araştırmada pasif temsilin sembolik temsile dönüştüğü bulgusuna ulaşılmıştır. Buna ilaveten, sembolik temsil ile kamu bürokrasisine güven, katılım ve meşru görme tutumları arasında istatistiki olarak anlamlı, pozitif yönlü ve güçlü ilişkiler olduğu tespit edilmiştir. Dolayısıyla kolluk kuvvetleri özelinde, kamu kurumlarının meşruiyetinin ve kurumlara olan güvenin arttırılmasında ve toplumsal desteğin sağlanmasında temsili bürokrasi yaklaşımından yararlanılabileceği söylenebilir.
In this study, it is aimed to reveal the transformation of passive representation into symbolic representation and the relationship between symbolic representation and the attitudes of trust, participation and legitimacy of individuals towards public bureaucracy. The perceptions and attitudes towards law enforcement bureaucracy have been tried to determine through individuals living in Nevşehir. The data of research have been collected by means of a questionnaire form from 550 individuals who were selected by cluster sampling method. In the research, it has been determined that the passive representation transformed into symbolic representation. In addition, it has been observed that there were statistically significant and positive, strong relationships between symbolic representation and the attitudes of trust, participation and legitimacy toward public bureaucracy. Therefore, it is possible to assert that the representative bureaucracy approach can be used to increase legitimacy and trust toward public authorities and to gain social support as it is in the sample of law enforcement.
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