GÜÇLENDİRİCİ LİDERLİĞİN, HİZMET SEKTÖRÜNDEKİ YENİLİK FAALİYETLERİNE VE ÇALIŞANLARA ETKİLERİNİN İNCELENMESİ - EXAMINATIONS OF IMPACTS OF EMPOWERING LEADERSHIP ON INNOVATION ACTIVITIES IN SERVICE SECTOR AND EMPLOYEES

Yoğun rekabet ortamında hizmet sektöründe bulunan firmalar istenilen seviyede performans sergileyememeleri sonucunda yarışta geriye düşmekte ve sektörden çıkmak zorunda kalmaktadırlar. Özellikle liderlik açısından örgütlerin ast-üst hiyerarşisinde memnuniyet ve ekip yönetiminin doğru bir anlayışla yönetilmesi gerekmektedir. Çalışanların doğru yönetilmesi ve yönlendirilmesiyle, örgütler belirledikleri hedeflere ulaşmaları mümkün olabilmektedir. Hizmet sektöründe bulunan kurumların, liderliğin güçlendirici etkisiyle çalışanları ve yeniliği nasıl etkilediği araştırma modeli kapsamında incelenmektedir. Elde edilen bulgular analiz edildiğinde, Güçlendirici liderlik ve proaktif kişilik değişkenlerinin, kariyer memnuniyetine, takım yaratıcılığına ve yenilik faaliyetlerine olumlu yönde etkisinin olduğu tespit edilmiştir. Araştırmanın amacı kapsamında hizmet sektöründe bulunan 483 beyaz yakalı (idari personel)’dan veriler toplanmıştır. IBM SPSS 25 Programı ve SPSS AMOS kullanılarak Analizler yapılmıştır. Anket çalışmasında 5’li Likert ölçekli sorular olduğu için Doğrulayıcı ve açıklayıcı faktör analizi yapılmış, faktör analizinden sonra güvenirlilik analizi, korelasyon analizi, regresyon analizi ve ara değişken etkisi için sobel testi yapılmıştır.

Anahtar Kelimeler:

Proaktif Kişilik, Hizmet Yeniliği, Kariyer Memnuniyeti, Güçlendirici Liderlik, Takım Yaratıcılığı

EXAMINATIONS OF IMPACTS OF EMPOWERING LEADERSHIP ON INNOVATION ACTIVITIES IN SERVICE SECTOR AND EMPLOYEES - GÜÇLENDİRİCİ LİDERLİĞİN, HİZMET SEKTÖRÜNDEKİ YENİLİK FAALİYETLERİNE VE ÇALIŞANLARA ETKİLERİNİN İNCELENMESİ

The organizations in service sector in intense competition environment fall behind as a result of not showing performance in desired level and have to leave from the sector. In terms of leadership styles, it is necessary to manage the satisfaction and team management with the right understanding in the superior-subordinate relationship hierarchy of the organizations. By managing and guiding employees correctly, organizations can achieve their goals that they set. The research model examines how institutions in the service sector affect employees and innovation through the empowering influence of leadership. When the findings are analyzed, it was found that empowering leadership and proactive personality variables had positive effects on career satisfaction, innovation and creativity activities. Within the scope of the study, survey were conducted with 483 white-collar workers (administrative personnel) who work in the service sector. IBM SPSS 25 Statistical Software Program and SPSS AMOS were used to make analysis. Since there were 5-point Likert-scale questions in the study, confirmatory and explanatory factor analysis was conducted. After factor analysis, reliability analysis, correlation analysis, regression analysis, and Sobel test was made for the analysis of hypothesis and regression analysis.

Keywords:

Proactive Personality, Service Innovation, Career Satisfaction, Team Creativity, Empowering Leadership,

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