Hemşirelikte Bakım Kalitesi ve Hasta Güvenliği İçin Bir Tehlike: İşte Var Olamama

İşte var olamama (presenteeizm), hemşirelikle ilişkilendirilen bir kavram olması nedeniyle dünya literatüründe hemşirelik alanında daha fazla ilgi görürken, ülkemizde bu konuyla ilgili çok az çalışma bulunmaktadır. Hemşirelikte işte var olamama bakım kalitesini ve maliyetini, çalışan verimliliğini, hasta güvenliğini etkilemektedir. Hemşire yetersizliği gibi uzun vadede çözülebilecek sorunların dünya gündeminde olması, işte var olamama gibi kısa vadede düzeltilebilir hemşire davranışlarının önemini daha da artırmaktadır. Bu bağlamda derlemenin amacı, hemşirelikte işte var olamamaya dikkat çekmek ve uluslararası literatür ışığında nedenlerini ve sonuçlarını açıklamaktır

A Danger for Care Quality and Patient Safety in Nursing: Presenteeism

Presenteeism, because it is a concept which is related to nursing, there is more interest in nursing field in world literature while there is very little work in this subject in our country. The phenomenon of presenteeism in nursing is important because it affects the quality and cost of care, employee productivity and patient safety. In addition, the fact that the problems that can be solved in the long term such as nurse shortage are on the world agenda increases the importance of correctable nursing behaviors such as presenteeism in the short term. The aim of this review is to draw attention to the phenomenon of presenteeism in nursing and to explain the concept of presenteeism, its measurement, the reasons and outcomes of presenteeism behavior based on international literature.

PDF

___

1. Mach M, Ferreira AI, Martinez LF, Lisowskaia A, Dagher GK, PerezNebra AR. Working conditions in hospitals revisited: A moderatedmediated model of job context and presenteeism. PLoS One. 2018;13(10):e0205973. doi: 10.1371/journal.pone.0205973.
2. Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH. Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA. 2002;288(16):1987-93. doi: 10.1001/jama.288.16.1987.
3. Blegen MA, Vaughn TE, Goode CJ. Nurse experience and education: effect on quality of care. J Nurs Adm. 2001;31(1):33-9. doi: 10.1097/00005110-200101000-00007.
4. Cho SH, Mark BA, Knafl G, Chang HE, Yoon HJ. Relationships between nurse staffing and patients’ experiences, and the mediating effects of missed nursing care. J Nurs Scholarsh. 2017;49(3):347-55. doi: 10.1111/jnu.12292.
5. Mark BA, Harless DW, McCue M, Xu Y. A longitudinal examination of hospital registered nurse staffing and quality of care. Health Serv Res. 2004;39(2):279-300. doi: 10.1111/j.1475-6773.2004.00228.x.
6. Needleman J, Buerhaus PI, Stewart M, Zelevinsky K, Mattke S. Nurse staffing in hospitals: is there a business case for quality? Health Aff (Millwood). 2006;25(1):204-11. doi: 10.1377/hlthaff.25.1.204
7. Karimi L, Cheng C, Bartram T, Leggat SG, Sarkeshik S. The effects of emotional intelligence and stress‐related presenteeism on nurses’ well‐ being. Asia Pacific Journal of Human Resources. 2015;53(3):296-310. doi: 10.1111/1744-7941.12049.
8. Campbell J, Dussault G, Buchan J, Pozo-Martin F, Guerra Arias M, Leone C, et al. A Universal Truth: No Health Without a Workforce. Forum Report, Third Global Forum on Human Resources for Health. Recife, Brazil. Geneva: Global Health Workforce Alliance and World Health Organization; 2013. Available from: https://www.who.int/ workforcealliance/knowledge/resources/GHWA-a_universal_truth_ report.pdf?ua=1
9. Kim J, Suh EE, Ju S, Choo H, Bae H, Choi H. Sickness experiences of Korean registered nurses at work: A qualitative study on presenteeism. Asian Nurs Res (Korean Soc Nurs Sci). 2016;10(1):32-8. doi: 10.1016/j. anr.2015.10.009.
10. Letvak SA, Ruhm CJ, Gupta SN. Nurses' presenteeism and its effects on self-reported quality of care and costs. Am J Nurs. 2012;112(2):30-8. doi: 10.1097/01.NAJ.0000411176.15696.f9.
11. Fiorini LA, Griffiths A, Houdmont J. Reasons for presenteeism in nurses working in geriatric settings: A qualitative study. Journal of Hospital Administration. 2018;7(4):9-16. doi: 10.5430/jha.v7n4p9.
12. Lohaus D, Habermann W. Presenteeism: A review and research directions. Human Resource Management Review. 2019;29(1):43-58. doi: 10.1016/j.hrmr.2018.02.010.
13. Rainbow JG, Steege LM. Presenteeism in nursing: An evolutionary concept analysis. Nursing Outlook. 2017;65(5):615-23. doi: 10.1016/j. outlook.2017.03.005.
14. Johns G. Presenteeism in the workplace: A review and research agenda. Journal of Organizational Behavior. 2010;31(4):519-42. doi: 10.1002/ job.630.
15. Aysun K, Bayram Ş. Determining the level and cost of sickness presenteeism among hospital staff in Turkey. Int J Occup Saf Ergon. 2017;23(4):501-9. doi: 10.1080/10803548.2016.1274159.
16. Miraglia M, Johns G. Going to work ill: A meta-analysis of the correlates of presenteeism and a dual-path model. J Occup Health Psychol. 2016;21(3):261-83. doi: 10.1037/ocp0000015.
17. Brborovic H, Brborovic O, Mustajbegovic J. Looking for the possible association between stress, presenteeism and absenteeism among croatian nurses: a cross-sectional study. Iranian Journal of Psychiatry and Behavioral Sciences. 2016;10(4). doi: 10.17795/ijpbs-4587.
18. Lynch W, Riedel JE. Measuring Employee Productivity. A Guide to Self-Assessment Tools. Phoenix and Scottsdale, AZ: William M. Mercer, Inc, and The Institute for Health and Productivity Management; 2001.
19. Koopman C, Pelletier KR, Murray JF, Sharda CE, Berger ML, Turpin RS, et al. Stanford presenteeism scale: health status and employee productivity. J Occup Environ Med. 2002;44(1):14-20. doi: 10.1097/00043764-200201000-00004.
20. Ertürk E, Erdirençelebi M, Gökçe Ş. Presenteeism (işte var olamama) ile iş yaşam dengesi arasındaki ilişki: akademik personel üzerine bir araştırma. Balkan Sosyal Bilimler Dergisi. 2017;ICOMEP(2017 özel sayı):193-203. Available from: https://dergipark.org.tr/tr/download/ article-file/399356
21. Bayram A, Akdoğan A, Harmancı YK. Algılanan örgütsel adalet ve işte var olamama (presenteeism) ilişkisinde stresin aracı rolü. Manas Sosyal Araştırmalar Dergisi. 2018;7(2):197-211. https://dergipark.org.tr/en/ pub/mjss/issue/40519/485930
22. Cicolini G, Della Pelle C, Cerratti F, Franza M, Flacco ME. Validation of the Italian version of the Stanford Presenteeism Scale in nurses. J Nurs Manag. 2016;24(5):598-604. doi: 10.1111/jonm.12362.
23. Kigozi J, Jowett S, Lewis M, Barton P, Coast J. The estimation and inclusion of presenteeism costs in applied economic evaluation: a systematic review. Value Health. 2017;20(3):496-506. doi: 10.1016/j. jval.2016.12.006.
24. Aronsson G, Gustafsson K, Dallner M. Sick but yet at work. An empirical study of sickness presenteeism. J Epidemiol Community Health. 2000;54(7):502-9. doi: 10.1136/jech.54.7.502.
25. Ofili AN, Obehi EJ, Chibuike ES, et al. 1438 Prevalence of presenteeism and its associated factors among nurses in a teaching hospital in nigeria. Occupational and Environmental Medicine. 2018;75:A321. doi: 10.1136/oemed-2018-ICOHabstracts.919.
26. Schneider D, Winter V, Schreyögg J. Job demands, job resources, and behavior in times of sickness: An analysis across German nursing homes. Health Care Manage Rev. 2018;43(4):338-47. doi: 10.1097/ HMR.0000000000000157.
27. Silva FJ, Felli VE, Martinez MC, et al. P142 Presenteeism in brazilian care nursing workers. Occupational and Environmental Medicine. 2016;73:A168. doi: 10.1136/oemed-2016-103951.459.
28. Rebmann T, Turner JA, Kunerth AK. Presenteeism attitudes and behavior among missouri kindergarten to twelfth grade (k-12) school nurses. J Sch Nurs. 2016;32(6):407-15. doi: 10.1177/1059840516637651.
29. Rainbow JG. Presenteeism: Nurse perceptions and consequences. J Nurs Manag. 2019;27(7):1530-7. doi: 10.1111/jonm.12839.
30. Aronsson G, Gustafsson K. Sickness presenteeism: prevalence, attendance-pressure factors, and an outline of a model for research. J Occup Environ Med. 2005;47(9):958-66. doi: 10.1097/01. jom.0000177219.75677.17.
31. Elstad JI, Vabø M. Job stress, sickness absence and sickness presenteeism in Nordic elderly care. Scand J Public Health. 2008;36(5):467-74. doi: 10.1177/1403494808089557.
32. Brborovi H, Daka Q, Dakaj K, Brborovi O. Antecedents and associations of sickness presenteeism and sickness absenteeism in nurses: A systematic review. Int J Nurs Pract. 2017;23(6):e12598. doi: 10.1111/ijn.12598.
33. Dhaini S, Zúñiga F, Ausserhofer D, Simon M, Kunz R, De Geest S, et al. Absenteeism and presenteeism among care workers in Swiss nursing homes and their association with psychosocial work environment: A multi-site cross-sectional study. Gerontology. 2016;62(4):386-95. doi: 10.1159/000442088.
34. Burton J. Global legal and policy context of workplace health. In: WHO healthy workplace framework and model: Background and supporting literature and practices. Geneva: World Health Organization; 2010. Available from: https://www.who.int/occupational_health/healthy_ workplace_framework.pdf
35. Dhaini SR, Zúñiga F, Ausserhofer D, Simon M, Kunz R, De Geest S, et al. Are nursing home care workers' health and presenteeism associated with implicit rationing of care? A cross-sectional multi-site study. Geriatr Nurs. 2017;38(1):33-8. doi: 10.1016/j.gerinurse.2016.07.003.
36. WHO. Healthy workplaces: a model for action: for employers, workers, policy-makers and practitioners. Geneva: World Health Organization; 2010. Available from: https://www.who.int/occupational_health/ publications/healthy_workplaces_model_action.pdf
37. Crout LA, Chang E, Cioffi J. Why do registered nurses work when ill? J Nurs Adm. 2005;35(1):23-8. doi: 10.1097/00005110-200501000- 00010.
38. Eriksen W, Bruusgaard D, Knardahl S. Work factors as predictors of sickness absence attributed to airway infections; a three month prospective study of nurses’ aides. Occup Environ Med. 2004;61(1):45- 51. Available from: https://oem.bmj.com/content/61/1/45.short
39. Szymczak JE, Smathers S, Hoegg C, Klieger S, Coffin SE, Sammons JS. Reasons why physicians and advanced practice clinicians work while sick: a mixed-methods analysis. JAMA Pediatr. 2015;169(9):815-21. doi: 10.1001/jamapediatrics.2015.0684.
40. Smith CA. Presenteeism in nursing: A mixed methods study of its relationship with nurse fatigue and patient safety [doctoral dissertation]. USA Atlanta: Mercer University; 2016.
41. Karimi L, Leggat SG, Cheng C, Donohue L, Bartram T, Oakman J. Are organisational factors affecting the emotional withdrawal of community nurses? Aust Health Rev. 2017;41(4):359-64. doi: 10.1071/AH16027.
42. Gilbreath B, Karimi L. Supervisor behavior and employee presenteeism. International Journal of Leadership Studies. 2012;7(1):114-31. Available from: https://www.researchgate.net/publication/236946893
43. Yang T, Ma M, Zhu M, Liu Y, Chen Q, Zhang S, et al. Challenge or hindrance: Does job stress affect presenteeism among Chinese healthcare workers? J Occup Health. 2018;60(2):163-71. doi: 10.1539/joh.17- 0195-OA.
44. Lynch WD. Health affects work, and work affects health. Bus Health. 2001;19(10):31-7. Available from: https://www. managedhealthcareexecutive.com/view/health-affects-work-and-workaffects-health
45. Kandemir A. Hastane çalışanları arasında sağlık sorunları nedeniyle yaşanan işte var olamama ve işe devamsızlık davranışı ile maliyetini etkileyen faktörlerin incelenmesi [master’s thesis]. Ankara: Hacettepe Üniversitesi, Sosyal Bilimler Enstitüsü; 2014

Koç Üniversitesi Hemşirelikte Eğitim ve Araştırma Dergisi-Cover

ISSN: 2618-5741
Yayın Aralığı: Yılda 4 Sayı
Başlangıç: 2004
Yayıncı: Koç Üniversitesi HYO Semahat Arsel Hemşirelik Eğitim ve Araştırma Merkezi (SANERC)