Özgür KAYAPINAR, Hasan Selçuk ETİ, Pınar YÜRÜK KAYAPINAR

BİLGİ YETKİNLİĞİNİN LOJİSTİK PERFORMANS ÜZERİNDEKİ ETKİLERİ

İşletmeler kendilerine maliyet yükü getirecek nakliye, bilgi teknolojileri gibi faaliyet ve hizmetleri, genel olarak kendilerine sunabilecek düzeyde olan başka işletmelerden dış kaynak kullanımı yolu ile satın alıp kullanmaktadırlar. Bilgi teknolojileri, işletmelerin ihtiyacı olan bilginin, işletme içerisine doğru hareketinde rol oynarken işletmelerin iç haberleşmelerinde, bilgi aktarımlarında da katkıda bulunmaktadır. Dolayısıyla işletmelerin bilgi teknolojileri kullanım yetkinliğinin, satın aldıkları lojistik hizmetleri ile işletmelerin performanslarını etkilemeleri beklenmektedir. Bu çalışma, lojistik hizmeti satın alan KOBİ’lerde kullanılan bilgi teknolojilerindeki yetkinliklerinin lojistik performans algıları üzerinde etkisinin olup olmadığının ve bilgi teknolojileri yetkinliğinin katılımcıların demografik özelliklerine göre farklılık gösterip göstermediğinin ölçülmesini amaçlamaktadır. Sektör gözetilmeden yüz yüze anket uygulaması yapılmış ve 355 veri toplanmıştır. Veriler SPSS 25.0 istatistik paket programı kullanılarak, faktör analizi, t testi ve ANOVA testleri ile analiz edilmiştir. Sonuçlara göre, bilgi teknolojileri yetkinliği ile lojistik performans arasında anlamlı bir ilişki olduğu tespit edilmiştir. Ayrıca, bilgi yetkinliğinin işletmenin büyüklüğüne ve çalışan sayısına göre farklılık gösterdiği fakat cinsiyete, eğitim durumuna ve faaliyet yılına göre bir farklılık göstermediği ortaya çıkmıştır.

THE EFFECTS ON LOGISTICS PERFORMANCE OF INFORMATION COMPETENCY

Businesses buy and use the activities and services such as transportation, information technologies, which will bring the cost load to themselves, through outsourcing from other enterprises that are generally able to offer them.Information technology not only enables the information most needed by the enterprises to move towards the enterprise but also plays a role in internal communications of enterprises and in the transfer of information. Hence, the competent use of information technologies in enterprises is expected to affect the performance of enterprises with the logistics services they purchase. This study aims to evaluate whether the competencies of information technologies used in SMEs that purchase logistics services have an effect on logistic performance perceptions, and whether the information technology competence differs according to the demographic characteristics of the participants. A face-to-face survey was conducted without considering the sector and a total of 355 data were collected. Data were analyzed by using SPSS 25.0 statistical package program, factor analysis, t test and ANOVA tests were applied. According to the results, it was determined that there is a significant relationship between information technology capability and logistics performance. In addition, information competence varies according to the size of the enterprise and the number of employees. But it did not show any difference according to gender, education level and year of activity.

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